Ibis Lorena

This hotel stands out for its exceptionally convenient location, directly adjacent to a shopping mall and strategically positioned right off the Via Dutra highway, making it an ideal stopover for road trippers and transient travelers seeking a practical and accessible stay. Its direct integration with the mall, often including free and secure parking, provides guests with immediate access to dining, shopping, and entertainment options. The hotel is also well-suited for families and couples looking for a comfortable base with amenities close at hand. Guests frequently highlight the overall cleanliness and the attentive service. To ensure a comfortable experience, it is advisable to check the air conditioning upon arrival, as some guests reported issues, and for those sensitive to noise, be aware that proximity to the highway can lead to some ambient sounds. Additionally, while breakfast is available, some guests suggest exploring options within the adjacent mall for potentially better value.

Facilities & Amenities
The hotel features new facilities and a modern structure, contributing to a generally pleasant environment for guests. A significant convenience is the free and secure parking located within the adjacent shopping mall, which is highly appreciated by travelers. However, feedback regarding the air conditioning is mixed; while many rooms are equipped with it, several guests reported issues such as excessive noise, dripping, or an inability to adjust the temperature, which impacted their comfort. Some found the air conditioning to be extremely noisy, making it difficult to sleep, while others noted that closing windows to mitigate highway noise necessitated using the air conditioning, which then introduced its own sound. Despite these concerns, the overall impression is that the hotel provides essential amenities for a practical stay, with the benefit of its modern construction.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as very clean, super clean, and well-maintained, contributing to a pleasant and hygienic environment. The room comfort receives mixed feedback; while some guests found the beds comfortable and conducive to a peaceful night's sleep, others reported that the mattresses and pillows were not as comfortable as expected, impacting their rest. Rooms are generally described as small but cozy and basic, providing essential amenities for an overnight stay. A recurring concern is noise levels; due to the hotel's proximity to a major highway, some guests experienced noise from heavy truck traffic. Additionally, thin walls meant that sounds from adjacent rooms, such as television noise, could be heard, which might be disruptive for those requiring absolute silence to sleep.

Dining & Food Quality
The breakfast at the hotel is a significant highlight for many guests, frequently described as very good, wonderful, and even impeccable. Guests appreciate the variety of fresh and delicious items available, noting that the quality has improved over time. The breakfast buffet offers a wide selection, ensuring there is something for everyone, and the overall food quality is highly rated. However, it is important to note that breakfast is not included in the standard room rate, and some guests found the additional cost to be quite high. While the convenience of having breakfast on-site is valued, some suggested exploring alternative dining options in the adjacent shopping mall for potentially better value. Despite the cost, the positive feedback on the taste and selection of the breakfast remains a consistent theme.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, offering exceptional accessibility and convenience. Situated directly adjacent to a large shopping mall, guests have immediate access to a wide array of shops, restaurants, and entertainment options, including a movie theater. This proximity means that many daily needs and leisure activities are just steps away. Furthermore, the hotel boasts a strategic position right off the Via Dutra highway, making it an ideal stopover for travelers on long journeys and providing easy access for those driving. A significant benefit is the free and secure parking available within the mall's parking area, which is validated by the hotel, alleviating concerns about vehicle safety and cost. This combination of direct mall access and prime highway proximity makes the hotel a highly practical choice for many.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness and helpfulness. Many guests describe the team as polite, attentive, and very nice, contributing to a welcoming atmosphere. Specific instances of attentive service include staff members remembering guest preferences, such as dietary needs, and going out of their way to assist with requests, like providing an extra blanket. While most interactions are positive, some guests noted occasional issues with staffing levels at the front desk during peak hours, which could lead to longer wait times. There was also an isolated report of an emergency situation not being handled effectively, suggesting a need for improved training in certain areas. However, the prevailing sentiment is that the hotel staff are dedicated to providing a pleasant experience, with their helpful and friendly demeanor being a consistent highlight.