ibis Lyon Caluire Cité Internationale

The hotel is a popular choice, particularly for its convenient location adjacent to the Lyon Convention Center (Cité Internationale) and various concert venues, making it an ideal base for business travelers attending events and concert-goers. Guests frequently commend the friendly and attentive staff and the overall cleanliness of the premises. The hotel also appeals to families and couples seeking a comfortable stay with good access to the city's public transport network. However, a significant recurring concern is the challenge with room temperature control, often due to ineffective air conditioning, and the pervasive noise from nearby railway tracks, which can disturb sleep. To enhance your experience, it is advisable to inquire about the air conditioning functionality upon arrival and consider requesting a room situated away from the railway side if noise sensitivity is a concern.

Cleanliness & Room Comfort
Guests generally find rooms to be clean and well-maintained, with many commending the housekeeping staff. However, some reviews highlight specific cleanliness issues, including stained carpets, dust, and hair on surfaces, with a few serious reports of bed bugs and sewage-like smells in bathrooms. Rooms are typically described as functional and offer comfortable beds and good bedding, though many guests found them small or cramped. A significant and frequent concern is the air conditioning, often reported as not working, ineffective, or difficult to regulate, leading to overly warm or stuffy rooms. The hotel's direct proximity to railway tracks is a major source of noise, with frequent train passages disturbing sleep for many, even with windows closed. Bathrooms are often noted as small, plastic cabin-like, or dated, with some reports of unclean joints, poor ventilation, or broken shower heads. Many guests also noted the absence of in-room amenities such as a kettle, fridge, or coffee/tea making facilities.

Dining & Food Quality
Feedback on the hotel's breakfast is mixed. Many guests found it good, copious, varied, and featuring quality products, including fresh orange juice and homemade pastries. However, a significant number of reviews highlight issues, particularly during peak times or later in the morning. Common complaints include empty buffets, a lack of replenishment for items like pastries, cheese, or eggs, and missing cutlery, plates, or cups. Some guests also reported malfunctioning coffee machines and described the food as dry or tasteless when reheated. The hotel's restaurant receives some positive comments for its quality cuisine and friendly service. However, a notable concern is that the restaurant and bar are frequently reported as closed during weekend evenings, which inconveniences guests seeking on-site dining options. Some guests also mentioned that the breakfast area, located within the adjoining restaurant, felt unappealing or lacked sufficient space during busy periods.

Location & Accessibility
The hotel's location is highly praised for its convenience to the Lyon Convention Center (Cité Internationale), often within walking distance (5-15 minutes) through a pleasant park. It is also considered well-placed for concert venues like the Amphitheater and Transbordeur. While some guests found the hotel a bit far from the city center, it offers easy access via public transport, with bus stops nearby connecting directly to downtown Lyon and Lyon Part-Dieu station. A major aspect of the location is its direct proximity to railway tracks, which is a frequent source of noise for many guests, especially those with rooms facing the tracks. The hotel offers underground secure parking, which is appreciated by many, though it is paid parking. Some guests noted that the parking is not always clearly signposted, and there were reports of issues with access codes for the garage.

Staff & Service
The staff consistently receives high praise for being very friendly, welcoming, attentive, professional, and helpful. Many guests highlighted specific individuals for their exceptional service, kindness, and willingness to go the extra mile, including night staff and reception teams. The check-in process is generally described as efficient and quick. Despite overall positive feedback, some guests reported instances of unwelcoming reception or unfriendly breakfast staff. There were also specific service failures such as rooms not being cleaned between consecutive nights, missing towels in rooms, or room service leaving doors open after cleaning, raising security concerns. A few guests experienced booking issues or cancellation problems with unhelpful responses from staff, and some noted issues with room allocation for families. Overall, the staff's dedication is a recurring positive theme, though inconsistencies in service quality were occasionally noted.

Additional Information
Several guests reported experiencing complete electricity outages during their stay, particularly overnight or in the morning. These outages led to significant inconveniences such as showering in the dark, lack of hot water, and disruptions to breakfast service, with some guests noting a lack of apology or explanation from staff regarding these incidents. The hotel is noted for its pet-friendly policy, with some guests appreciating thoughtful gestures like a small gift for their dog upon arrival. A recurring point of feedback is the general lack of certain in-room amenities, such as kettles, fridges, or complimentary bottled water, which some guests found surprising for a hotel of this standard. Additionally, some guests mentioned issues with the functionality of the TV in their rooms.