ibis Marrakech Palmeraie

The hotel is often noted for its friendly and professional staff, who strive to provide a welcoming experience despite the property's dated condition and maintenance issues. It serves as a practical stopover for transit travelers and those seeking a budget-friendly option, though expectations regarding modern amenities should be managed. While some guests, including families and couples, appreciate the calm atmosphere, others report significant disturbances. The staff's dedication to service often stands out as a key positive, with many guests feeling well-cared for. However, the hotel's overall need for refurbishment is a consistent theme. To enhance your stay, it is advisable to request a room away from the main road to minimize noise disturbances and to confirm the functionality of the air conditioning upon arrival, as these are common points of feedback.

Facilities & Amenities
The hotel offers a swimming pool, which some guests find clean and pleasant for relaxation. However, a significant number of reviews indicate the pool is often under construction, empty, or too cold for comfortable use, leading to disappointment for those who booked specifically for this amenity. While some guests report good internet connectivity, others experience issues with Wi-Fi availability or quality. The hotel generally lacks in-room amenities such as kettles, complimentary water bottles, slippers, mini-fridges, and face tissues. Guests also note a scarcity of working electrical outlets and non-functional televisions. The elevator is occasionally out of service, and some areas, including the lobby and bar, are affected by cigarette smoke, which can permeate into rooms and corridors. The overall impression is that the facilities are dated and in need of significant renovation.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests report rooms are clean, comfortable, and well-maintained, a significant number describe them as filthy, dirty, or moldy, with issues like stained carpets, torn towels, and insect infestations, including ants and mosquitoes. Many rooms are perceived as dated, small, and in need of renovation, with some finding the decor unappealing. Most guests find the beds comfortable, ensuring a restful sleep, though a few report uncomfortable mattresses. Noise is a frequent concern, with complaints about street noise, corridor noise, and barking dogs impacting sleep quality. Furthermore, many rooms experience issues with non-functional air conditioning, leading to uncomfortable temperatures. Other recurring problems include broken televisions, unreliable electricity sockets, and bathroom doors that do not close properly, along with a general lack of in-room amenities such as hairdryers and drinking glasses.

Dining & Food Quality
Most guests find the breakfast to be acceptable, with some describing it as warm, fresh, and tasty. However, many others express disappointment, noting that the breakfast options are limited, poor, or lack variety, including a scarcity of fruits, omelets, or dietary options. There are also reports of dirty serving trays, dry pastries, and issues with the coffee machine. Regarding other dining experiences, some guests praise the food quality and find the restaurant to offer gastronomic dishes, while others report slow service or issues with specific orders, such as vegetarian meals containing meat. The bar area is noted for allowing smoking, which can be a concern for non-smoking guests. Overall, while some positive experiences are highlighted, the dining facilities receive considerable mixed feedback, particularly concerning the breakfast buffet and hygiene.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback. Most guests find it to be well-situated on a main road, offering easy access to various parts of the city and nearby shopping complexes and restaurants. It is considered convenient for those who prefer to be slightly away from the bustling city center or for transit travelers. However, some guests note that it is a considerable distance from the Medina, requiring a taxi ride that can be expensive. While the hotel is described as easy to find, opinions on parking vary. Some guests appreciate the availability of secured parking and ample space, while others report that the parking area is often full, poorly chosen, or incurs an unexpected fee despite being advertised as free. Public transport, such as buses, is available nearby, and the staff can assist with arranging taxis.

Staff & Service
Most guests highly praise the staff for their friendliness, professionalism, and attentiveness, often describing them as welcoming and helpful. Many reviewers highlight instances where staff members went above and beyond to assist, including those with language barriers, making the overall experience pleasant and feeling like a family environment. The room cleaning service is frequently commended for its quality and the pleasant demeanor of the cleaning staff. However, a notable number of guests report negative interactions, describing some reception staff as rude, unprofessional, or unhelpful, particularly when addressing issues or during the check-in process, which some found to be excessively long. Despite these isolated negative experiences, the prevailing sentiment is that the majority of the hotel team is dedicated to providing good service and ensuring guest satisfaction.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their animals, though some note challenges in finding suitable outdoor areas nearby. A significant and recurring concern for many guests is the pervasive presence of cigarette smoke throughout the property, including the lobby, bar, and sometimes even in non-smoking corridors, which can be unpleasant. Many reviews consistently highlight that the hotel is dated and in urgent need of renovation and modernization across its facilities and rooms. Furthermore, several guests report issues with mosquitoes in their rooms, leading to uncomfortable nights and bites. Other miscellaneous issues include occasional electrical problems and instances of slippery floors in public areas due to cleaning practices. Guests should be aware of these aspects to manage their expectations regarding the hotel's current condition and environment.