ibis Pune Viman Nagar

The hotel is particularly noted for its exceptionally friendly and cooperative staff, who consistently go above and beyond to ensure a pleasant stay. This commitment to service creates a welcoming and homely atmosphere, making it a memorable aspect for many guests. Its strategic location near the airport and on a main road also stands out, offering convenience for various travelers. The hotel is well-suited for business travelers seeking efficiency and comfort, day travelers needing a convenient stopover, and those on short stays due to its accessibility. Couples and families also find it a suitable base for exploring the area. While the staff and location receive high praise, guests should be mindful that room sizes can be compact, and it's advisable to clarify booking details, especially regarding amenities, to ensure expectations are met upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, though some aspects receive mixed feedback. Guests generally appreciate the availability of free Wi-Fi, ensuring connectivity throughout their stay. A fitness center is present, though some reviews suggest it is basic, primarily suitable for dumbbell workouts and cardio, and could benefit from better maintenance. While a mini-fridge is provided in rooms, some guests reported it was not working effectively. The air conditioning system is available, but a few visitors noted issues with temperature control, finding it insufficient for cooling. In-room service is managed through an app, which some found less convenient due to immediate payment requirements and a lack of traditional amenities like a bottle opener, necessitating calls to the front desk. Overall, the amenities aim to provide a functional stay, but some areas could see improvement for a more seamless experience.

Cleanliness & Room Comfort
Feedback on cleanliness is generally positive, with many guests commending the well-maintained rooms and common areas, and efficient housekeeping services. However, room size is a recurring point of concern, frequently described as small, compact, or even claustrophobic, particularly for two people or those with significant luggage, as there is often no place to keep luggage or a separate shelf for suitcases. The beds receive mixed reviews, with many finding the mattresses uncomfortable or too soft, leading to restless nights for some. Washrooms are consistently highlighted as being very small and poorly designed, with issues such as low-grade toiletries, clogged drains causing water overflow, and inconvenient placement of the toilet seat. Some guests also reported noise from the main road or adjacent rooms, and issues with in-room amenities like non-functional TVs, phones, or insufficient plug points near the work desk.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners mostly positive feedback, with many guests praising its good quality, tasty options, and variety, often described as a great start to the day. The breakfast spread is noted for being well-organized and inclusive of various food types, including healthy choices. However, some guests found the breakfast menu limited or the food to be cold, and occasionally, items ran out without prompt replenishment. The restaurant offers a selection of dishes, with specific mentions of pizza, Dal Makhani, and mixed vegetable curry receiving praise for their taste. While the food quality is generally appreciated, some guests found the in-room dining options to be overpriced compared to the portion sizes, and service could sometimes be slow. The overall ambiance of the restaurant is often described as pleasant, with attentive staff.

Location & Accessibility
The hotel's location is a significant advantage for many guests, being conveniently situated near the airport and directly on a main road, which facilitates easy access for travelers. Its central location also places it within close proximity to major attractions, including a large shopping mall and public transportation options like the metro, making it suitable for exploring the city. While the main road access is beneficial for connectivity, some guests noted that the hotel's position can lead to noise from traffic, impacting the tranquility of the rooms. Exploring nearby places on foot can also be challenging due to the busy highway. Parking is available, but it is frequently described as congested, lacking valet service, and sometimes without direct elevator access from the basement, requiring guests to walk up a ramp.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, standing out as a highlight of the guest experience. Guests frequently commend the team for being friendly, helpful, supportive, and polite, creating a welcoming and hospitable atmosphere. The check-in and check-out processes are generally described as smooth, quick, and efficient, with front desk staff being professional and attentive. Housekeeping services are highly rated for their cleanliness, promptness, and attention to detail, ensuring rooms are well-maintained. Restaurant staff are also noted for their kindness and attentiveness. While the vast majority of feedback is positive, a few isolated instances mention some staff members being less welcoming or slow in service, but these are exceptions to an otherwise highly praised and cooperative staff dedicated to providing great hospitality.

Additional Information
The hotel implements a tight security protocol, with bags scanned upon entry, which some guests found reassuring. For those traveling with pets, the hotel offers a pet-friendly policy, with some rooms on the first floor providing access to an open area for animals. Guests should be aware that the hotel operates on a self-service model for luggage, meaning staff typically do not assist with carrying bags to rooms. There were isolated reports of issues with the cancellation policy, where guests faced penalties or difficulties in receiving refunds despite early cancellations. Some reviews also mentioned that the hotel's reusable glass water bottles were not always cleaned properly, and there were instances of no hot water in showers or for tea. The property is described by some as appearing older or in need of maintenance, with occasional reports of stinking corridors.