Housed in a 19th-century building and conveniently located minutes from Plaza de Colón Square, ICON Embassy is a pet-friendly hotel that offers elegant accommodations with easy access to Serrano Metro Station.
All rooms are soundproofed and come with an LCD TV, minibar, air conditioning, and a desk. Free Wi-Fi is provided in each room, while all bathrooms are private and include a hydro massage shower, hairdryer, and complimentary toiletries. Some rooms also feature a bath tub.
ICON Embassy is a smoke-free hotel that features a 24-hour front desk, business centre, tour/ticket assistance, and luggage storage. Complimentary bike rentals are available, public areas are equipped with free Wi-Fi, and employees speak fluent English, Spanish, French, and Italian.
Buffet breakfast is offered each morning for a surcharge, and room service works limited hours. The onsite restaurant focuses on Mediterranean dishes and reservations are required.
Nearby attractions include Retiro Park and Museo del Prado.
Many guests comment that the hotel is located in the middle of a commercial centre, on a street that is full of famous brand shops. Others like that Serrano Metro Station is within walking distance and add that many restaurants and bars can be found in the neighbourhood.
Most guests note that breakfast is great with crisp bread, warm pancakes, and fresh coffee. Others like that meals are reasonably priced at the onsite restaurant, and add that waiters are friendly and attentive.
Many guests say that the hotel is pet-friendly and state that pets can stay with owners in rooms. Others mention that the property has beds and food for pets, and add that pets are welcome to hang out in the lobby.
Several guests report that the rooms are small and say there is not enough storage space. Others note that there is no dressing mirror and state that rooms don't look the same as in travel brochures.
Weak Wi-Fi and poor shower
Some guests point out that the Internet in rooms and in the building is slow and often disconnects. Others comment that the floor in the bathroom gets wet after taking a shower, and mention that the water pressure in the shower facilities is weak.
Several guests say that rooms on lower floors are noisy because of the street noise, and suggest asking for a room on a higher floor. Others note that walls are paper thin and suggest that sensitive sleepers pack a pair of earplugs.
Computer with internet
WiFi in public areas
24-hour room service
Free WiFi in public areas
Hand sanitizer provided
New safety protocols
Balcony (upon inquiry)
Free WiFi (rooms)
Theme / Type
Arrival / Departure
Check in: 14:00
Check out: 12:00
Serrano, 46 , 28001 , Madrid , Spain Telephone: +34 914313060 | Fax: +34 914313062 | Official Homepage