Il Borgo degli Ulivi Resort

This hotel is notable for its expansive swimming pool and its tranquil setting amidst green areas with olive trees, offering a peaceful escape. While the outdoor spaces and pool are frequently praised, the overall guest experience is significantly impacted by pervasive issues with room cleanliness and maintenance. Many accommodations are described as old and in poor condition, lacking essential amenities. The staff receives mixed feedback, with some guests appreciating their kindness and helpfulness, while others report disorganization and unresponsiveness, particularly concerning check-in and service requests. This hotel might appeal to families and groups of friends who prioritize a large pool and a quiet environment over modern room comforts and consistent service. To ensure a more comfortable stay, guests are advised to confirm specific room amenities in advance and consider bringing their own basic supplies, such as towels and cleaning products.

Facilities & Amenities
The hotel's most celebrated feature is its large swimming pool, which is consistently described as beautiful, clean, and a significant draw for guests, including a dedicated shallow area for children. This central amenity provides a relaxing space for both adults and families. The property also offers an ample green area for recreation and a tennis court, though some guests noted the court was in poor condition. A bar is available by the pool, enhancing the leisure experience, although some visitors found it closed during afternoon hours. Parking is provided on-site, often for a fee, which many guests found convenient. However, a notable drawback for many is the frequent lack of air conditioning in rooms, making stays uncomfortable, especially during warmer periods. Some guests also reported issues with a broken ping pong table and a non-functional elevator.

Cleanliness & Room Comfort
The most significant and widespread concern among guests pertains to the cleanliness and overall condition of the accommodations. Many reviews describe rooms as dirty, with reports of hair, dust, sand, and various stains on floors and surfaces upon arrival. The bathrooms are frequently cited as particularly problematic, often appearing old and poorly maintained, with issues such as yellowed bathtubs, moldy shower curtains, and a general lack of essential amenities like towel racks or bath mats. Several guests reported uncomfortable beds with stained linen and even instances of bed bugs, leading to bites and significant distress. The kitchenettes are often described as poorly equipped and unclean, with dirty utensils and non-functional appliances like refrigerators. Furthermore, many rooms lack air conditioning, making them uncomfortably hot, and guests frequently experienced high noise levels due to thin walls, allowing sounds from neighboring apartments to easily penetrate.

Dining & Food Quality
Feedback on dining options is notably mixed. The on-site pizzeria generally receives positive remarks, with many guests praising the pizza quality as good, thin, and well-topped, often highlighting the pleasant atmosphere, especially during evenings with live music. However, the main restaurant experience is frequently criticized. Guests report poor food quality, describing dishes as substandard and unappetizing, with some specific complaints about strange flavors and meager portions. A recurring issue is the service speed, with many guests experiencing extremely long waiting times for their meals, sometimes exceeding an hour. The breakfast offerings are also a point of contention, often described as insufficient in quantity and poor quality, with some guests noting a lack of variety or basic items. The bar facilities are mentioned, though some guests found them to be closed during certain hours.

Location & Accessibility
The hotel's location is generally viewed positively by guests, often described as tranquil and set amidst green surroundings, providing a peaceful atmosphere away from city noise. Many appreciate its proximity to the sea, noting that it is within a short walking distance, typically around 5 to 10 minutes, making beach access convenient. This also places it relatively close to the town center and its amenities. While most guests found the location advantageous, a few expressed disappointment, feeling it was somewhat isolated or lacked scenic views. Parking is available on-site, which is a convenience for those traveling by car, though it typically incurs an additional daily fee. The overall consensus is that the location offers a good balance of peacefulness and accessibility to local attractions and the coastline.

Staff & Service
Feedback regarding the staff and service is highly varied, ranging from very positive to extremely negative. Some guests commend the reception staff for being exceptionally kind, polite, and helpful, particularly in resolving issues or providing assistance. The bar staff and pizzeria team also receive praise for their friendliness and accommodating nature. However, a significant number of reviews highlight severe shortcomings in customer service. Many guests reported issues with unresponsive or unorganized staff, particularly concerning check-in, where long queues, unavailable rooms, and delays were common. There are multiple accounts of staff being perceived as rude or unhelpful, especially when addressing complaints about room conditions or payment discrepancies. Guests also expressed frustration with the inability to leave luggage before check-in or after check-out, indicating a lack of flexibility and guest-focused policies.

Additional Information
Guests should be aware of several important details that frequently impact stays. A common issue revolves around payment methods, with some guests reporting that certain card types were unexpectedly not accepted, or that refunds for issues were difficult to process promptly. There are numerous accounts of booking practices leading to frustration, including confirmed reservations for rooms that were not available upon arrival, or guests being relocated to different, often inferior, properties without prior notice. Many reviews highlight that the actual accommodations often do not match the photos displayed online. A significant recurring point is the towel policy and the provision of kitchen essentials; guests are frequently advised to bring their own towels, as they are often not provided, and to pack basic kitchen supplies like cleaning products, dish soap, and even some utensils, as these are often missing or insufficient. Furthermore, some guests reported issues with a noise policy that led to fines without warning, and critically, there are multiple concerning bed bug reports that severely impacted guest health and comfort.