Imperial Palace

The hotel is celebrated for its magnificent location directly on Lake Annecy, offering breathtaking views of the water and surrounding French Alps. This picturesque setting makes it an ideal retreat for couples seeking a romantic escape and families looking for a relaxing yet engaging stay, especially with its family-friendly amenities. Guests consistently highlight the exceptional service provided by the attentive and professional staff, who are frequently praised for their professionalism, helpfulness, and warm welcome, going above and beyond to ensure a memorable experience. The property itself is often described as beautiful, elegant, and well-maintained, contributing to a luxurious atmosphere. To fully appreciate the stunning scenery, guests are advised to request a room with a lake view, and for a truly relaxing experience, it is recommended to book spa access in advance to secure preferred times.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The spa and wellness area are highly praised, featuring a pool, hammam, sauna, and sensory showers, with dedicated family-friendly time slots that are particularly appreciated. While some guests noted occasional issues with the pool water temperature, the overall experience is described as relaxing and enjoyable. A fitness center is available for guests, though a few found it to be on the smaller side. The hotel also provides Wi-Fi access throughout the property. For entertainment, a casino is directly accessible from the hotel, offering a lively atmosphere. Guests can also take advantage of bike rental services, perfect for exploring the scenic lakeside paths.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and comfort of the accommodations. Rooms are frequently described as spacious, impeccable, and spotlessly clean, providing a welcoming environment. The bed comfort receives high marks, with many guests highlighting the very comfortable beds and high-quality linens that ensure a restful night's sleep. Many rooms feature balconies offering stunning views of the lake or surrounding landscape, significantly enhancing the stay. While the majority of feedback is positive, some guests experienced mixed results with air conditioning functionality, leading to open windows and occasional noise levels from outside, particularly from a nearby club or late-night revelers. Despite these isolated concerns, the overall impression of room comfort and condition remains highly favorable.

Dining & Food Quality
Dining experiences at the hotel receive varied but generally positive feedback. The breakfast buffet is consistently praised for its copious and varied selection, offering excellent quality products and a delightful start to the day, with many guests describing it as delicious and exceptional. The hotel features multiple restaurants, including La Brasserie and Le Riva, where guests have enjoyed tasty Italian cuisine and beautifully designed dishes. While some found the restaurant atmosphere to be noisy or service occasionally slow, the food quality is largely commended. The bar is noted for its pleasant setting, though some guests experienced slow service or found the cocktails to be lacking. Room service is available, with some guests finding it excellent, while others noted a limited menu.

Location & Accessibility
The hotel boasts an ideal location directly on the shores of Lake Annecy, providing guests with stunning views and immediate access to the beautiful lakeside promenade. It is conveniently situated within easy walking distance of the Annecy Old Town, allowing guests to explore its charm and attractions without needing transportation. Many guests appreciate the pleasant 20-minute stroll along the lake to reach the town center. For those arriving by car, parking is a significant advantage, with many reviews highlighting the availability of valet parking service which is often included and highly efficient, ensuring a hassle-free arrival and departure. The hotel's setting also offers a serene environment, with the majestic Alps forming a picturesque backdrop.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, being described as exceptional, friendly, attentive, and highly professional. From the moment of arrival, guests are met with a warm welcome and efficient check-in processes, setting a positive tone for their stay. The valet service is frequently highlighted as seamless and convenient, greatly appreciated by those traveling with vehicles. The concierge team is also commended for their helpfulness and charm, assisting guests with various requests and local recommendations. A notable aspect of the service is the hotel's thoughtful attention to special occasions, with many guests receiving delightful surprises like champagne and cakes for birthdays and anniversaries. The hotel also offers a pet-friendly service, providing amenities for furry companions.

Additional Information
Guests should be aware of a few specific details to optimize their stay. Access to the spa facilities typically requires advance reservation for specific time slots, ensuring a more controlled and enjoyable experience. During certain periods, the air conditioning may not be operational, leading some guests to open windows, which can occasionally result in external noise from a nearby dance club or street activity. For guests with pets, it's important to note that while the hotel is pet-friendly, there are restrictions on bringing dogs into certain dining areas like the restaurant and bar. Some guests have also reported that room access cards can easily demagnetize when near mobile phones, requiring re-activation at the reception. Additionally, the hotel currently does not offer electric vehicle charging stations.