Hotel Imperial

The hotel offers a classic elegance, housed in a historic building that was once a 16th-century palace, combined with its unparalleled central location just steps from the main square. Guests consistently highlight the exceptional staff service, impeccable cleanliness, and a generally comfortable stay. It is an ideal choice for sightseers, couples, and families seeking to explore the city on foot. To enhance your experience, consider requesting an inner-facing room for a quieter stay and be sure to inquire at reception about discounted or complimentary parking options at the nearby public garage.

Facilities & Amenities
The hotel's lobby and common areas are described as delightful, elegant, and classic, featuring marble and a charming glass-domed ceiling, contributing to a welcoming atmosphere. Wi-Fi connectivity is generally reliable throughout the property, allowing guests to stay connected. An efficient elevator provides convenient access to all floors. While the hotel maintains a traditional charm, some guests noted the absence of certain in-room amenities, such as coffee and tea facilities, which they would have appreciated. The hotel also features a cozy cafe and a restaurant, which are integral parts of the guest experience and offer convenient dining options.

Cleanliness & Room Comfort
Cleanliness is consistently highlighted as impeccable throughout the hotel and in the rooms, with guests frequently describing their accommodations as spotless. Room size receives mixed feedback; some guests found their rooms spacious and ample, while others described them as small or narrow, particularly for triple occupancy. Beds are generally reported as comfortable, ensuring a restful night's sleep, though a few guests found mattresses to be either too firm or too soft. Noise levels are a significant concern for rooms facing the street, especially during city events or late into the night, impacting sleep quality for some. Inner-facing rooms are noted as much quieter. Bathrooms are typically described as clean, spacious, and well-maintained, often featuring good showers with ample hot water. In-room amenities include a fridge with water, but the absence of hot drink facilities is a common observation.

Dining & Food Quality
Breakfast receives varied feedback. Most guests appreciate the variety and quality, noting fresh fruit, juices, and cold cuts. However, some found the buffet to be basic, lacking hot options like scrambled eggs or bacon, and occasionally experiencing slow replenishment or inconsistent service. The hotel's restaurant is generally well-regarded for its good food quality, with many praising the well-prepared dishes and attentive service, particularly for the daily menu. The cafe is described as cozy and welcoming, offering a pleasant atmosphere for drinks and lighter meals. While the dining options are convenient, some guests felt the breakfast could be improved to match the hotel's overall standard.

Location & Accessibility
The hotel boasts an excellent central location, positioned just a few steps from the city's main square, making it exceptionally convenient for exploring. Guests appreciate its proximity to major attractions, shopping areas, and a wide array of tapas bars and restaurants, all within easy walking distance. While the hotel does not have its own on-site parking, it offers arrangements with a nearby public underground garage beneath the main square. This parking is often available at a discounted rate or even complimentary for hotel guests, though arrival by car can be a bit tricky due to the central pedestrianized area. The vibrant surrounding area contributes to a lively atmosphere, though this can sometimes lead to noise.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Reception team members are frequently highlighted for their attentive service, providing valuable information, detailed maps, and excellent recommendations for local sights, dining, and walking tours, significantly enhancing the guest experience. The check-in and check-out processes are generally described as quick and smooth. Housekeeping is noted for maintaining impeccable cleanliness throughout the rooms and common areas. While most interactions are positive, a few isolated comments mention instances of perceived understaffing at reception leading to waits, or a lack of follow-up regarding forgotten items, though these are exceptions to the generally high standard of service.

Additional Information
The hotel is housed in a historic building with a classic, traditional aesthetic, which many guests find charming and well-maintained, though some note its older style. It offers a pet-friendly policy, welcoming furry companions and sometimes providing amenities like dog beds and treats, although finding suitable outdoor areas for pets nearby can be challenging. Guests often perceive the hotel as offering good value for money given its central location and service quality. There are recurring observations about the absence of in-room hot drink facilities, which some travelers missed. While generally well-regarded, some guests debate whether the hotel truly aligns with a four-star rating, suggesting it feels more like a strong three-star property in certain aspects.