Hotel Indigo Bordeaux Centre Chartrons By Ihg

This hotel is highly regarded for its rooftop bar and restaurant, offering stunning panoramic views that create a memorable experience for guests. Its prime central location near the river and tram lines makes it an excellent choice for exploring the city. Guests consistently praise the friendly and professional staff, as well as the comfortable and clean rooms. The hotel caters well to various traveler types, including sightseers and couples who appreciate the convenient access to attractions and romantic ambiance, and business travelers who benefit from its proximity to conference facilities and efficient service. Families also find the spacious rooms and accessible location ideal for their needs. To enhance your stay, consider requesting a room on a higher floor for better views, and take advantage of the efficient tram system for easy city navigation.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. While the Wi-Fi is generally reliable and fast, many guests report issues with the air conditioning being weak, temperamental, or insufficient to cool rooms adequately, sometimes pointing to compressor problems. Similarly, the mini-fridges in rooms are often noted for not chilling drinks effectively, possibly due to poor ventilation. On a positive note, guests appreciate the availability of water dispensers on various floors, providing convenient access to fresh water. The gym is present and functional, described as adequate by French standards, and USB ports are conveniently located by the beds. Some guests also mention that the elevators can be slow, and that windows in many rooms cannot be opened, which can lead to a feeling of stuffiness.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness, describing rooms as spotless and well-maintained. The beds are consistently highlighted as exceptionally comfortable, often king-sized, ensuring a restful night's sleep. Rooms are typically spacious and well-equipped, featuring Nuxe bath products, coffee makers with capsules, and Chromecast for entertainment. While the decor is often described as stylish and unique, some guests find it a bit cluttered or dated, with occasional dim lighting. Feedback on noise levels is mixed; most find rooms quiet, but some report disturbances from the hotel's ventilation system, technical areas, or the rooftop restaurant. The bathroom setup, with a separate, often small, toilet room, is not universally preferred, and some minor issues with shower functionality or initial cleanliness have been noted.

Dining & Food Quality
The hotel's dining experiences, particularly at the rooftop restaurant, elicit varied opinions. Breakfast, served with a panoramic view of the city and river, is praised for its variety and quality, including fresh options and local specialties. However, many guests find it to be quite costly, and some report issues with slow service, disorganization, items running out, or food being cold. The main restaurant on the rooftop is appreciated for its pleasant atmosphere and views, but feedback on food quality and service can be inconsistent, with some guests experiencing slow service or dissatisfaction with certain dishes. The bar also offers a great setting, though service can occasionally be slow or less attentive than desired.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Bordeaux. It is situated very close to the riverfront and within easy walking distance of numerous attractions like the Place de la Bourse and the Grand Théâtre. Proximity to the tram stop is a significant advantage, providing quick and affordable access to the airport, train station, and other parts of the city, including the Cité du Vin. The surrounding Chartrons neighborhood is well-regarded for its charming atmosphere, local restaurants, and shops. Parking is available in a public underground garage nearby, which is convenient for drivers, though it is noted as being quite costly and can have challenging access due to street layouts.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness, willingness to assist with inquiries, and overall welcoming demeanor, contributing significantly to a positive stay. The check-in and check-out processes are generally described as quick and smooth. While the majority of interactions are positive, some guests have noted inconsistencies in housekeeping service, such as items not being replenished or rooms not being thoroughly cleaned. There are also occasional comments about junior staff members needing further training, particularly regarding loyalty program benefits, and some mixed experiences with the efficiency of bar service.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which some found to be disruptive, with reports of noise from drilling and paint smells, particularly in the mornings. While the hotel attempts to minimize inconvenience, some facilities may be temporarily affected. The hotel maintains a pet-friendly policy, welcoming dogs, which is a significant advantage for travelers with companions. Some guests, particularly those with loyalty program memberships, have experienced minor issues with ensuring their rewards program benefits are properly applied, especially when dealing with less experienced staff. It is also noted that the hotel is a renovated property, previously operating under a different brand.