Hotel Indigo Dallas Downtown By Ihg

The hotel offers a unique blend of historic charm and modern updates, housed in a beautifully renovated 1920s-era building in downtown Dallas. Its signature feature is its central location, providing easy access to major attractions and entertainment districts, making it an excellent choice for sightseers, concert-goers, and business travelers attending events in the city. Guests consistently highlight the exceptional service from the staff and the overall cleanliness of the property. While the ongoing exterior renovation and associated noise are frequently mentioned, the hotel strives to minimize disruption, even providing earplugs. For those seeking a vibrant urban experience with a touch of history, this hotel is a fitting option. To enhance your stay, consider the convenient parking garage across the street and be prepared for potential city noise, especially if your room faces a main road.

Facilities & Amenities
The hotel, a beautifully updated historic property, offers a range of facilities designed for guest comfort. While there is no swimming pool or hot tub, guests appreciate the well-equipped fitness center, described as small but adequate for workouts. The elevators are a recurring topic, with many guests noting they can be slow or, at times, only service elevators are operational due to the building's age and ongoing renovations. Free Wi-Fi is available, though some guests reported intermittent connectivity issues. In-room amenities typically include a mini-fridge and a coffee maker, adding convenience for guests. The lobby area is often praised for its quiet and pleasant atmosphere, providing a comfortable space for relaxation or work.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, often described as cozy, stylish, and comfortable. The beds receive consistent praise for being exceptionally comfortable, ensuring a restful night's sleep, complemented by high-quality linens. However, room size can vary, with some guests finding standard rooms to be quite small, while others enjoyed spacious suites. A significant and frequently mentioned concern is noise, particularly from street traffic, loud music, and engine revving, which can be disruptive late into the night, even on higher floors. Construction noise from the ongoing exterior renovation also impacts some guests, especially during weekdays. The hotel proactively provides earplugs in rooms to mitigate these issues. Some guests also noted thin walls and noise from hallways or adjacent rooms, and occasional issues with AC units being loud or not maintaining temperature effectively. Bathrooms are generally clean and well-appointed, often featuring good showers, though some are described as cramped.

Dining & Food Quality
The hotel features an on-site restaurant and bar that receive mixed but generally positive feedback. Breakfast is a frequent topic, often described as delicious and high-quality, with some guests praising it as five-star. It is typically ordered from a menu rather than a buffet, which some found to be slow, though others appreciated the fresh preparation. The breakfast is often considered pricey by guests, and some reported limited menu options or items being unavailable. The bar is noted for its pleasant atmosphere and good drinks, though some guests experienced issues with inconsistent operating hours. Overall, the food quality is well-regarded, with specific mentions of excellent dishes like pancakes, shrimp and grits, and omelets.

Location & Accessibility
The hotel boasts an excellent central location in downtown Dallas, making it highly convenient for exploring the city on foot. Guests appreciate its walkability to numerous popular attractions, including the Majestic Theater, Deep Ellum entertainment district, the Dallas Convention Center, and various restaurants and bars. Key landmarks like Dealey Plaza and the Dallas Farmer's Market are also within easy reach. For those with vehicles, parking is available, with a convenient parking garage located directly across the street, offering a more affordable option compared to the hotel's valet service. However, both valet parking and the surrounding area can be challenging to navigate due to ongoing construction and city traffic, with some guests noting the expense of parking in the downtown area.

Staff & Service
The hotel consistently receives outstanding praise for its friendly staff and exceptional customer service. Guests frequently highlight the helpful and accommodating nature of the entire team, from the front desk to the valet and restaurant staff. The check-in and check-out processes are often described as seamless and efficient. Staff members are noted for going above and beyond to assist guests, whether it's providing local recommendations, addressing concerns promptly, or offering thoughtful gestures like providing a baby crib. The valet service is also commended for its efficiency and the courteousness of the attendants. Overall, the staff's professionalism, attentiveness, and genuine warmth significantly contribute to a positive and memorable guest experience, making many guests eager to return.

Additional Information
Guests should be aware that the hotel is undergoing significant exterior renovation, which, while improving the historic property, can impact the visual appeal and sometimes cause construction noise during weekdays. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, noting the convenience of a park nearby for walks. Some guests reported issues with deposits, experiencing delays in their return. The hotel offers a shuttle service within a certain radius, though its operating hours may be limited. For loyal guests, rewards program benefits are sometimes acknowledged, such as room upgrades. The hotel's unique historic ambiance and updated design elements are frequently mentioned as appealing aspects of the stay.