Hotel Indigo Harrisburg – Hershey By Ihg

The hotel offers a stylish and modern experience, frequently praised for its comfortable rooms and the exceptional friendliness of its staff. Its strategic location provides convenient access to both Harrisburg and Hershey, making it an ideal choice for families visiting amusement parks, couples seeking a quiet getaway, business travelers needing easy highway access, and sightseers exploring the local area. Guests consistently highlight the hotel's inviting atmosphere and the dedication of its team. To ensure the best experience, guests are advised to confirm the operating hours of on-site amenities like the restaurant and bar, as these can vary. Additionally, for those sensitive to noise, requesting a room away from high-traffic areas or the highway might enhance comfort.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the well-equipped fitness center, which includes various cardio machines and a selectorized weight system, suitable for maintaining workout routines. The outdoor pool area is often highlighted as a relaxing space, complete with patio seating and fire pits, offering pleasant views. The lobby is described as inviting, with a fresh scent, comfortable seating, and conversation areas, creating a welcoming first impression. While the elevators are noted for their stylish design, some guests experienced issues with availability or speed. The availability of luggage carts and free parking adds to the convenience. However, some rooms feature a tiny fridge and an awkwardly placed microwave, which can be inconvenient for longer stays. A few guests also found the living room couch uncomfortable, and the dumbbell selection in the gym had notable gaps.

Cleanliness & Room Comfort
Guests generally find the clean rooms to be a significant positive, often described as fresh, well-maintained, and immaculately clean. The spacious rooms and suites, including one-bedroom options, are frequently appreciated, offering ample space. Comfortable beds with high-quality linens are consistently praised, ensuring a restful night's sleep. Many reviews highlight the excellent shower pressure and the well-maintained bathrooms, some of which are noted for their size and neatness. Temperature control in the rooms is generally effective, though some guests reported issues with noisy HVAC units that were temperamental or loud. A recurring concern is the thin walls, leading to audible conversations and noise from neighboring rooms or hallways. Isolated incidents of unpleasant odors and housekeeping oversights, such as unrefilled toiletries or dirty coffee mugs, were mentioned. The pull-out bed in some suites was found to be uncomfortable, and the absence of a microwave in many rooms was a frequent point of feedback.

Dining & Food Quality
The hotel's restaurant and bar receive mixed but generally positive feedback for their food quality. Many guests praise the breakfast offerings, describing them as delicious, hot, and featuring tasty coffee, with specific mentions of French toast and a well-prepared Commonwealth platter including bacon. The bar also serves good food, with guests enjoying homemade options, burgers, and salads. However, a significant number of reviews express disappointment with the breakfast buffet, citing it as overpriced ($15-$16 per person) for the limited variety, warm or overcooked items, and occasional lack of replenishment. Some guests were surprised that breakfast was not complimentary, unlike other hotels in the brand. A notable issue for some was the unexpected closure of the restaurant and bar during their stay, which was not communicated on the website, leading to inconvenience for those relying on on-site dining.

Location & Accessibility
The hotel's convenient location is a major advantage, offering easy highway access and proximity to both Harrisburg and Hershey. Guests appreciate its accessibility for travel, with many highlighting the reliable airport shuttle service available at various times. The surrounding area provides numerous shopping and restaurants options within a short drive, including popular spots like Target, Sheetz, and local diners. Its position makes it a practical choice for those visiting Hershey Park or exploring downtown Harrisburg. While the location is generally praised for its convenience and parking, some guests noted that it is not in a particularly walkable area and is primarily situated near a highway, which can make exiting the property challenging due to traffic lights.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly, accommodating, helpful, and attentive. Guests frequently commend their professionalism and efficiency, particularly during quick check-in and check-out processes. Many reviews highlight instances where staff members went above and beyond, such as assisting with luggage during a power outage or providing excellent pet-friendly service with treats and water at the entrance. The housekeeping staff is often noted for their attentiveness, though some guests reported inconsistencies in daily room cleaning. While the overall sentiment towards the staff is overwhelmingly positive, a few guests reported isolated incidents of unhelpful or rude interactions, particularly concerning issues like noise complaints or billing discrepancies.

Additional Information
Guests should be aware of a $150 incidental fee or deposit charged at check-in, which some found unexpected and reported slow refunds for. The hotel maintains a pet-friendly policy, though some guests found suitable outdoor areas for pets challenging to locate. A common point of feedback was the absence of on-site laundry facilities, which can be an inconvenience for longer stays. On a positive note, many guests appreciate the hotel's distinctive hotel scent in the lobby, describing it as fresh and refreshing. For loyal guests, the rewards program benefits are often recognized, with some receiving perks like room upgrades. While generally positive, some guests expressed frustration over advertised amenities like complimentary lobby coffee not being available, and issues with late check-out requests not been honored.