Hotel Indigo Kansas City – The Crossroads By Ihg

The hotel stands out as a stylishly renovated historic building in the vibrant Crossroads district, offering a unique blend of modern design with original architectural elements like exposed brick walls and high ceilings. Guests consistently highlight the hotel's exceptional cleanliness, the attentive and friendly staff, and its prime central location, which provides easy access to numerous attractions. The comfortable and well-appointed accommodations also receive frequent praise. This hotel is particularly well-suited for sightseers and business travelers who benefit from its proximity to downtown landmarks and the convention center. Couples enjoy the lively neighborhood and on-site amenities, while families appreciate the spacious rooms and convenient access to local events. To ensure a restful night, light sleepers may wish to request a room away from the train tracks or street-facing side, and it's advisable to factor in the valet-centric parking options.

Facilities & Amenities
Guests frequently commend the hotel's distinctive modern and artistic decor, which is consistently described as bright, clean, and inviting, creating a unique and appealing atmosphere throughout the property. The overall architectural design of the renovated historic building, featuring high ceilings and a cohesive theme, is widely praised for its aesthetic appeal. While the hotel provides a comfortable environment, some specific amenities receive mixed feedback. The air conditioning and heating systems are noted by several guests, with some reporting issues of rooms being too warm despite adjustments, while others find the units work effectively. A recurring point of concern is the bathroom door, often described as a barn-style sliding door that does not fully close, leading to a lack of privacy for some occupants. Despite these minor points, the hotel's commitment to a visually pleasing and well-maintained physical environment is a consistent highlight for visitors.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. The room condition and decor are widely praised, often noted for their modern, unique, and spacious feel, including features like exposed brick and beams that contribute to a loft-like ambiance. Bed comfort garners mixed reviews; while many guests find the beds very comfortable, plush, and conducive to a great night's sleep, some report them as too soft or even causing discomfort. Similarly, pillows are generally well-received for being soft and supportive. A significant recurring issue is noise levels; guests frequently mention hearing trains, street noise, and sounds from adjacent rooms due to thin walls, which can disrupt sleep. However, the bathrooms are consistently lauded for their spaciousness, immaculate condition, and excellent features like great showers with strong water pressure and sometimes even soaking tubs.

Dining & Food Quality
Guest feedback on dining and food quality is generally positive, particularly regarding breakfast. Many guests highly recommend the breakfast, describing it as fresh, delicious, and served in generous portions, with some highlighting the made-to-order options. The restaurant and bar areas are appreciated for their pleasant atmosphere, making them convenient spots for a nightcap or a meal. While the overall food quality is often good, some specific issues were noted, such as a cold entree, burnt pancakes, or overly salty potatoes, and limited menu options. Service at the bar and restaurant can be mixed; some guests praise the attentive and friendly bartenders, while others report slow service or understaffing, especially during busy periods. It's also worth noting that the restaurant and bar services are sometimes unavailable on Sundays and Mondays, which can be an inconvenience for guests planning to dine on-site during those days.

Location & Accessibility
The hotel's central location in the Crossroads district is a major highlight for most guests, offering excellent accessibility to a wide array of attractions. Many appreciate being within walking distance of popular landmarks such as Union Station, the World War I Memorial, Crown Center, and the Power & Light District, as well as numerous restaurants, bars, and shopping options. The hotel's proximity to the streetcar is also a significant advantage, providing convenient and free transportation throughout the city. For those attending events, its close distance to the convention center and T-Mobile Center is highly valued. However, parking is a consistent point of concern; most guests find the valet service expensive and the street parking limited and often difficult to secure, leading to frustration. The surrounding area is described as up-and-coming and industrial, with some guests noting ongoing construction and occasional concerns about street noise or the presence of homeless individuals, though the hotel itself is generally perceived as safe.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major strength. Guests frequently commend the team for their exceptional friendliness, helpfulness, and attentiveness, often describing them as warm, professional, and willing to go the extra mile to accommodate requests. The check-in and check-out process is widely reported as quick, pleasant, and smooth, contributing to a positive first and last impression. While the valet service is often praised for being prompt and efficient, some guests have reported issues such as damage to their vehicles or confusion regarding charges, leading to mixed experiences. Housekeeping is consistently noted for maintaining high standards of cleanliness. However, some guests express dissatisfaction with manager responsiveness when issues arise, particularly concerning billing discrepancies or unresolved complaints, indicating an area for potential improvement in issue resolution.

Additional Information
Guests should be aware of several additional aspects that impact their stay. The hotel maintains a pet-friendly policy, which is appreciated by those traveling with animals, though some guests note challenges in finding suitable outdoor potty areas nearby and mention that a non-refundable pet fee applies. Another point of discussion is the destination fee or various taxes, which some guests find to be unexpectedly high and not always clearly explained at the time of booking, leading to a higher overall cost than anticipated. For loyal members, rewards program benefits are sometimes a source of mixed feedback; while some appreciate the perks, others report not receiving recognition or benefits they expected. Furthermore, some guests who booked rooms as part of a hotel block for weddings or other events have reported issues with rates not being honored or booking complications, suggesting potential administrative challenges in managing group reservations.