Hotel Indigo Manchester - Victoria Station By Ihg

The hotel offers a distinctive urban experience, celebrated for its unique and quirky decor that artfully blends industrial heritage with modern design, creating a memorable atmosphere. Its excellent central location is a significant draw, placing guests within easy reach of major attractions and transport links. Guests consistently commend the comfortable and clean rooms, alongside the generally friendly and helpful staff. While the hotel is a great fit for concert-goers attending events at the nearby arena, sightseers exploring the city, shoppers, and business travelers, some visitors have noted mixed experiences with breakfast service. To enhance your stay, consider requesting a room on a higher floor for better views, and be prepared for potential delays during peak breakfast hours.

Facilities & Amenities
The hotel provides a comprehensive range of in-room amenities designed for guest convenience and comfort. Each room is well-equipped with efficient air conditioning, reliable Wi-Fi, and ample plug sockets including USB ports to keep devices charged. Guests appreciate the presence of an iron and hairdryer, along with a tea and coffee tray for in-room refreshments. A mini fridge stocked with complementary bottled water is a thoughtful touch, as are the provided toiletries. Beyond the rooms, the hotel features a fitness center or gym for guests to maintain their routines, and an inviting cafe on site offering additional dining and relaxation options.

Cleanliness & Room Comfort
Guests frequently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The accommodations are generally noted for being modern and of a good size, often featuring massive or comfortable beds that ensure a restful night's sleep. The spacious bathrooms are highlighted, particularly the great showers and walk-in showers, though some guests have reported issues with water pressure, drainage, or the presence of mould around shower seals. While the hotel boasts effective soundproofing, some visitors on lower floors or near tram lines have experienced noise from trams or other guests. Occasional feedback mentions air conditioning being fiddly or not working, and some TVs have been reported as non-functional or difficult to operate.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests enjoy the buffet breakfast and the option for cooked-to-order items, praising the great choice and delicious offerings like full English and eggs Benedict/Royale. However, a significant number of reviews highlight issues with slow service, cold food, missing items from the buffet, and items not being replenished promptly, leading to a chaotic experience during busy periods. Some find the breakfast overpriced for the quality received, noting poor quality sausage or bacon and watery juice. The on-site restaurant is described as having a limited menu and being overpriced by some, while others find the food good. The bar is also mentioned for its expensive drinks and occasional slow service.

Location & Accessibility
The hotel's central location is consistently lauded as a major advantage, offering exceptional accessibility to key city points. It is situated directly beside Victoria Station, providing immediate access to train and tram lines, including a free bus service to Piccadilly Station. This makes it an ideal base for attending events at the AO Arena, which is just a few minutes' walk away. Guests appreciate its proximity to the Printworks, various shops, and a wide array of restaurants. The hotel is also conveniently located near popular attractions like the Football Museum and the Christmas markets, making it perfect for sightseeing and exploring the city on foot. While the hotel does not have its own car park, it offers information on reduced price car parks nearby.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently describe the team as welcoming and polite, contributing significantly to a positive stay. The check-in process is generally smooth and efficient, though some reviews mention occasional delays due to system upgrades or queues. Staff are often commended for their willingness to accommodate requests, from early check-ins to addressing room issues. Housekeeping is noted for maintaining clean rooms, and the overall service culture is highlighted by numerous positive interactions, with staff going above and beyond to assist guests. The team's dedication to providing excellent service is a recurring theme, making guests feel valued and well-cared for throughout their visit.

Additional Information
The hotel's distinctive quirky decor and its integration of the building's historical elements, such as the old goods mill delivery access, create a unique ambiance that many guests appreciate. Despite its proximity to a busy train station and tram lines, the hotel rooms are generally well soundproofed, providing a surprisingly quiet environment for a central location. Guests who are IHG members often benefit from rewards program benefits, including room upgrades. While the hotel does not have its own parking, it provides guests with a discount code for nearby car parks, though some have reported issues with its functionality. The hotel also offers policies for early check-in and late check-out, sometimes involving additional fees, which can be a point of discussion for guests.