Infinity Bay Spa & Beach Resort

This resort offers a memorable tropical escape, distinguished by its direct beach access to an incredible reef, making it a premier destination for snorkeling and diving enthusiasts. Guests consistently praise the beautiful grounds, the inviting pools, and the spacious, condo-style accommodations. The resort is particularly well-suited for families seeking comfortable lodging and ample recreational opportunities, as well as couples looking for a relaxing and picturesque getaway. While the staff is generally friendly, some guests note occasional inconsistencies in service. To enhance your experience, it is advisable to explore the diverse dining options available outside the resort, and be prepared for the presence of persistent beach vendors. Bringing a reusable water bottle is also recommended, as the resort's filtered tap water is safe to drink.

Facilities & Amenities
The resort boasts impressive facilities, including multiple inviting pools, with a new one recently completed or nearing completion, providing ample space for relaxation and recreation. Many guests enjoy the convenience of a swim-up bar and a well-equipped fitness center or gym for their wellness needs. A dedicated spa offers various treatments like massages and facials, while a first-class dive shop caters to underwater adventurers. Rooms are often equipped with full-size refrigerators and ice machines, adding to guest comfort. While free Wi-Fi is available, some guests report inconsistent connectivity. Lounge chairs and umbrellas are plentiful by the pool and on the beach, though towel availability can sometimes be an issue. Kayak rentals are offered, and vending machines are on-site for quick snacks.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and equipped with comfortable beds, ensuring a restful stay. The condo-style accommodations often feature full kitchens, complete with microwaves, ovens, blenders, and large refrigerators, providing a home-like experience. Many units also include large comfortable balconies or patios, perfect for enjoying the surroundings. The AC units typically function well, though some guests have reported issues with thermostats or noise. While a safe is provided in each room, some reviews mention that certain units appear dated or could benefit from updating in terms of furniture or decor. Occasional concerns include noise from adjoining rooms due to thin walls, inconsistent water pressure or hot water, and infrequent replenishment of toiletries. A few isolated reports mention hard mattresses or even cockroaches and stained furniture in specific units.

Dining & Food Quality
The breakfast buffet receives consistent praise for its variety and quality, featuring fresh fruit, pastries, and a popular made-to-order omelet bar. Many guests appreciate the authentic options like breakfast tacos. While the restaurant (La Palapa) offers good food, especially seafood, and the pool bar provides affordable options, some guests find the all-inclusive package to be of questionable value due to limited choices and specific meal times. Dinner options can be restricted, and food is occasionally served cold or lukewarm. Drinks are generally well-regarded for their strength and variety, including good cocktails and bottled beers. However, slow service at the bars and restaurants is a recurring complaint, particularly during peak hours, and some guests find the music at the beach bar to be excessively loud.

Location & Accessibility
The resort boasts an excellent location directly on West Bay Beach, offering unparalleled direct beach access to the vibrant reef, making it a prime spot for snorkeling and diving. Guests appreciate being within walking distance of numerous other restaurants, bars, shops, and grocery stores, allowing for easy exploration of the area. Water taxis are readily available from the hotel's dock, providing convenient transportation to West End. Airport transportation via shuttle is often included and generally efficient, contributing to a smooth arrival and departure experience. The area is considered safe, with visible security presence. However, guests should be prepared for persistent beach vendors who frequently approach visitors, which some find overwhelming.

Staff & Service
The majority of the staff are consistently described as friendly, polite, attentive, helpful, and accommodating, contributing positively to the guest experience. Many reviews highlight excellent service from restaurant staff, shuttle drivers, and front desk personnel. The check-in process is generally efficient, though some guests have reported delays in room readiness upon arrival. While housekeeping is appreciated when provided, some guests note inconsistencies in its frequency or thoroughness. However, there are recurring complaints about customer service being lacking or inconsistent, particularly from the front desk, with some guests describing interactions as unhelpful or even rude. Slow service at bars and restaurants is also a common point of feedback, and some guests have experienced difficulties getting prompt responses for maintenance issues.

Additional Information
The resort features condo-style accommodations, many of which are individually owned, leading to varied decor across units. A notable amenity is the state-of-the-art water filtration system, making the tap water safe to drink throughout the property. Guests often enjoy the presence of resort cats and other local animals. The resort offers live music and entertainment, contributing to a relaxed, chill vibe rather than a party atmosphere. Day passes are available for cruise ship passengers, which can occasionally lead to crowding in common areas. While the resort is generally pet-friendly, there can be restrictions on shuttle transportation for pets. Guests should be aware of ongoing construction for new facilities, which can sometimes cause noise. Issues like towel reservation by other guests, late check-out fees, and disputed charges for broken items have been reported. Some poolside bathrooms have privacy issues at night, and power outages are common on the island, though the resort uses generators. Sand fleas can be a concern, especially during certain seasons.