INMOTEGA - Suites TG

This hotel offers a unique stay, with some rooms featuring private terraces that provide direct access to a rooftop pool area boasting nice views, creating a distinctive and memorable atmosphere. Guests frequently highlight the exceptional friendliness and attentiveness of the staff, who are consistently praised for their helpfulness. The location is a recurring topic, often noted for its convenience, though opinions vary on its centrality. While the cleanliness of the property generally receives positive remarks, feedback on room comfort and condition is notably mixed, particularly concerning beds and temperature control. The hotel appears well-suited for budget-conscious travelers who prioritize functional accommodations over luxury finishes, as well as travelers seeking a quiet environment. For a more comfortable night's sleep, it is advisable to consider bringing your own pillow or mattress topper, and guests should be prepared for varied experiences with the hotel's parking arrangements.

Facilities & Amenities
The hotel provides a range of amenities, with many guests appreciating the convenience of mini-kitchens equipped with a refrigerator and microwave in their rooms, alongside large flat-screen TVs. The showers are often praised for their good water pressure and consistent hot water. However, feedback on other facilities is mixed. The pool area, while visually appealing to some, frequently receives criticism for being dirty, cold, or empty, and some guests noted its small size and lack of lighting at night. Wi-Fi connectivity is a significant concern for many, with reports of frequent outages, poor signal, or difficulty connecting. A common complaint across numerous reviews is the absence of air conditioning or adequate fans, leading to uncomfortably hot rooms, especially during warmer periods. Some guests also mentioned the rooms feeling dated and noted the lack of certain standard amenities like a hair dryer or iron.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort present a mixed picture. While many reviews commend the overall cleanliness of the rooms and the property, specific issues are frequently highlighted. A predominant concern revolves around the beds and mattresses, which are widely described as uncomfortable, hard, old, or having springs that can be felt, leading to restless nights and back pain for many. The pillows also receive similar negative feedback. Some guests noted the presence of plastic mattress covers that were noisy and caused discomfort. Bathroom cleanliness was inconsistent, with some reporting issues like hair in sinks, brown toilet water, or clogged drains, and a lack of basic toiletries like soap or shampoo. Privacy is another recurring issue, as old or poorly designed curtains and windows often allow significant external light to enter the room, and in some cases, compromise privacy. Noise levels, both from other guests and hotel machinery, were also mentioned as disruptive.

Location & Accessibility
The hotel's location receives varied feedback, often praised for its convenience to specific destinations like a university or for its quick access to main roads. Many guests found it to be a quiet area and felt a sense of safety within the property. However, opinions differ on its centrality for general tourism, with some guests noting it is not truly central and often requires taxis or ride-sharing services to reach nearby attractions or restaurants. The surrounding neighborhood was occasionally described as not particularly appealing. Parking is a frequently discussed topic, presenting a mixed experience. While some appreciate the provision of an assigned space and a remote control for the gate, many encountered difficulties. Concerns include limited on-site parking spots, the necessity of using a less convenient external parking lot located a block and a half away, and issues with tight maneuvering space that led to vehicle damage. Some guests also reported a lack of staff assistance with parking and an inability to reserve spots in advance.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major highlight of their stay. Reviewers frequently commend the friendly staff, describing them as exceptionally kind, attentive, and helpful. Many guests noted the staff's proactive approach, including sending clear instructions upon booking confirmation and being readily available to assist with various needs. The check-in process is generally described as efficient, and the staff's willingness to accommodate requests, such as early room assignments or resolving issues like a non-functioning toilet, is highly appreciated. Even guests who experienced minor inconveniences often highlighted the staff's efforts to address them, underscoring their commitment to problem-solving. While a few isolated comments mentioned negative customer service experiences, the overwhelming sentiment points to a dedicated team that prioritizes guest satisfaction and effective communication.