Inn at Laurel Point

The hotel offers a memorable waterfront experience, distinguished by its stunning harbor views and direct access to scenic walking paths. It is an ideal choice for sightseers and couples seeking a romantic getaway, as well as families and pet owners looking for a comfortable and convenient base to explore the city. Guests consistently highlight the hotel's prime location, the attentive service from its staff, and the overall beauty of the property. For those planning a stay, it is advisable to consider requesting a room in the newer Erickson Wing for a more updated experience and to take full advantage of the picturesque surroundings by exploring the adjacent waterfront trails.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and relaxation. There is an indoor pool, though some guests note it is relatively small and express a desire for an outdoor option or a hot tub. A fitness center is available, but a few reviews suggest it could benefit from an upgrade. The on-site cafe, Duo, is a popular spot, offering excellent coffee and pastries for quick bites. The hotel also features meeting rooms that are described as spacious and well-suited for groups. While free Wi-Fi is provided, some guests have found the connection quality to be inconsistent.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though it varies significantly depending on the room's location within the hotel's two wings. Many guests praise the cleanliness of their accommodations, highlighting comfortable beds and spacious rooms, particularly in the newer Erickson Wing. Bathrooms are often described as large and well-appointed, sometimes featuring soaking tubs and separate showers. However, some guests in the older Laurel Wing have noted outdated rooms with issues such as cracked sinks, low toilets, and a lack of bathroom fans. Noise can occasionally be a concern, with reports of construction noise, sounds from neighboring rooms, and loud air conditioning units impacting sleep quality for some.

Dining & Food Quality
The hotel's dining options, particularly the Aura restaurant, receive considerable praise. Guests consistently commend the delicious food served at Aura, noting its Asian fusion style and the attentive service provided by the staff. Breakfast at Aura is frequently highlighted as a standout, offering a good selection and enjoyable views. The Duo cafe is also popular for its coffee and fresh pastries, providing a convenient option for lighter meals. Many guests appreciate the availability of in-room dining, finding the food quality to be excellent. While the overall dining experience is positive, some guests have found the portions small for the price.

Location & Accessibility
The hotel's waterfront location is a significant highlight, offering stunning views of the harbor and easy walking access to many of Victoria's key attractions. Guests appreciate being within a short stroll of downtown Victoria, Fisherman's Wharf, and the Parliament Building, allowing for convenient exploration without needing a car. The hotel's position slightly away from the immediate downtown bustle provides a quieter atmosphere while remaining highly accessible. It is also conveniently located near public transportation options and ferry terminals. Parking is available on-site, but it is often noted as expensive, and some guests have encountered height restrictions for larger vehicles.

Staff & Service
The staff consistently receives high praise for their exceptional service. Guests describe the team as friendly, helpful, attentive, welcoming, and professional. Many reviews highlight the efficiency of the quick check-in process and the staff's willingness to accommodate requests, such as room changes or providing extra amenities like pillows or coffee supplies. The valet service is frequently commended for its promptness and courtesy. While the vast majority of interactions are positive, a few isolated instances of less-than-ideal service, such as a rude host in the restaurant or a cold demeanor from certain front-of-house individuals, have been mentioned.

Additional Information
The hotel is notably pet-friendly, providing thoughtful amenities such as dog beds, bowls, and treats for furry companions, along with dog walk maps for exploring the area. Guests frequently distinguish between the hotel's two sections: the Erickson Wing, which is newer and generally offers more luxurious, updated rooms with better views, and the Laurel Wing, which some guests find to be older and more dated. Some reviews mention occasional disturbances from construction noise or event noise from weddings held on the property. Housekeeping services are typically provided every other day, a policy that some guests feel is insufficient for a hotel of this caliber.