Hotel Innsento - Health Campus Passau

This hotel is highly regarded for its excellent price-performance ratio, offering a modern and clean environment with spacious rooms and comfortable beds. It stands out as a versatile choice, appealing to sightseers and tourists due to its convenient location within walking distance of the old town, and to business travelers who appreciate its functional amenities and fair pricing. Families and couples will find the hotel accommodating, with large rooms and a welcoming atmosphere, while cyclists benefit from secure bike storage. To enhance your stay, consider requesting a room away from the main road to minimize noise, and be aware of the various parking options available, including more affordable public alternatives.

Facilities & Amenities
Guests frequently highlight the hotel's wellness offerings, including a well-maintained sauna and a fitness room, which are often included in the room price and provide excellent opportunities for relaxation and exercise. Rooms are equipped with modern conveniences such as air conditioning for a comfortable climate and a large television for entertainment. Many rooms also feature a balcony, offering a pleasant outdoor space. A refrigerator is provided in rooms, allowing guests to store their own drinks and snacks. For cyclists, secure bike storage is available in the underground garage. While some guests noted the absence of a kettle for in-room tea and coffee, the overall range of amenities contributes positively to the guest experience.

Cleanliness & Room Comfort
The hotel consistently receives praise for its cleanliness, with rooms described as spotless, modern, and well-maintained. Guests generally find the beds to be very comfortable and spacious, often king-sized, ensuring a restful night's sleep. Rooms are typically functional and well-appointed, though some variations exist, with a few guests noting smaller bathrooms or issues with shower design leading to water spraying. While many rooms offer a quiet atmosphere, some guests have experienced noise from the busy main road outside or from the corridors, though soundproof windows are present in some areas. Blackout curtains and shutters are appreciated for ensuring darkness and privacy.

Dining & Food Quality
The breakfast at the hotel is widely praised for its quality, variety, and generous selection, offering a great start to the day with fresh options and good coffee. Most guests find the restaurant to be highly recommendable, serving good food, including popular dishes like schnitzel, in a pleasant ambiance with quick service. The hotel also features a newly established bar where guests can enjoy drinks. While the majority of feedback on dining is positive, some guests have found the breakfast quality to be inconsistent or the restaurant food to be less impressive on occasion, and it is noted that the restaurant is closed on Sundays and Mondays.

Location & Accessibility
The hotel boasts a convenient location, allowing guests to reach the city center and old town within a 10 to 20-minute walk, making it ideal for exploring local attractions. A bus stop is conveniently located directly in front of the hotel, providing easy access to various parts of the city. Parking is available on-site, including an underground garage, though spaces can be limited and incur a fee. Guests appreciate the proximity to essential services, with an Edeka supermarket and a drugstore located right next to the hotel, offering convenience for daily needs.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the team's professional and accommodating approach, from the quick check-in process to their willingness to assist with various requests. The housekeeping staff is noted for being efficient, discreet, and thorough, ensuring rooms are impeccably clean. While most experiences are overwhelmingly positive, a few guests have reported isolated instances of unhelpful or defensive responses regarding specific issues, such as room discrepancies or payment policies. Overall, the staff's commitment to providing excellent service is a recurring theme.

Additional Information
The hotel offers an excellent price-performance ratio, making it a highly attractive option for many travelers. It maintains a pet-friendly policy, welcoming dogs for an additional charge. Guests should be aware that the hotel typically requires payment upfront upon arrival, a policy that some find unusual. While the hotel generally provides a cozy and friendly atmosphere, some guests have noted that the corridors can be somewhat noisy. Additionally, some areas of the hotel could benefit from further renovation to enhance the overall guest experience.