Hotel Intercity Salvador

The hotel's most striking feature is its vibrant rooftop area, boasting a beautiful pool and a lively bar and restaurant with stunning city views, making it a memorable spot for relaxation and socializing. Guests frequently highlight the spacious rooms and the hotel's excellent location directly adjacent to Salvador Shopping, offering unparalleled convenience. The generally attentive staff also contributes positively to the guest experience. This hotel is particularly well-suited for business travelers due to its proximity to commercial hubs, sightseers who appreciate easy access to shopping and transit, and couples seeking a romantic ambiance. Families also find the large rooms and pool area appealing. To enhance your stay, it is advisable to inquire about the room's renovation status upon booking and be mindful of potential elevator wait times, especially during peak hours.

Facilities & Amenities
The hotel offers a range of facilities, with the rooftop pool being a major highlight, praised for its beautiful views and pleasant atmosphere, though some guests noted it can be cold or inaccessible during private events. A fitness center is available, but some found it small, with occasional issues like a leaky ceiling or uncleaned equipment. While Wi-Fi is provided, feedback is mixed, with some reporting good connectivity and others experiencing frequent disconnections and slow speeds. The hotel also features a sauna for relaxation. A significant recurring concern revolves around the elevators, which are frequently described as too few, slow, and prone to long wait times, instability, or issues with the key card system. Guests also noted the absence of a microwave for personal use, which was a point of inconvenience for some.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean and spacious, with many appreciating the comfortable beds and powerful showers. However, a notable number of reviews mention that rooms appear old and in need of renovation or a fresh coat of paint, with some reporting a persistent mold smell. Issues such as worn furniture, uncomfortable pillows, and poor acoustics leading to noise from corridors or rooftop events are also frequently cited. Specific maintenance problems include broken faucets, malfunctioning air conditioning units, leaking showers or toilet issues, and small bed sheets that do not adequately cover the mattress. Some guests also reported dirty walls or an unpleasant smell from cleaning products, detracting from the overall comfort.

Dining & Food Quality
The breakfast generally receives positive feedback for its variety and quality, with guests particularly enjoying items like tapioca and omelets. However, some found the breakfast area to be small and prone to overcrowding, especially during peak times, leading to long queues and slow replenishment of items. A few guests expressed disappointment with the quality or taste of certain items, and a lack of traditional regional options was noted. The rooftop restaurant is praised for its tasty food and pleasant ambiance. Conversely, room service receives mixed to negative reviews, with complaints about limited menu options, unresponsiveness, high prices, and inconsistent food quality, such as dishes containing excessive fat or missing components.

Location & Accessibility
The hotel boasts an excellent location, directly adjacent to Salvador Shopping, which is a major convenience for guests seeking dining, shopping, and entertainment options. Its proximity to the airport and bus terminal makes it a practical choice for travelers. The hotel is also situated near commercial areas and a metro station, offering good connectivity to other parts of the city. While the location is highly valued for its accessibility, some guests expressed concerns about the safety of the surrounding area, particularly when walking at night. Parking is available, but it is a paid service and can be confusing to access, as it is located in a separate building and not directly connected to the hotel's main elevators.

Staff & Service
Most guests commend the staff for being friendly, helpful, attentive, and accommodating, often going out of their way to assist with requests and provide a welcoming atmosphere. However, the check-in and check-out processes, while sometimes described as efficient, are frequently criticized for being slow, leading to long queues and frustrating waits, particularly during peak hours. Some reviews highlight instances of unresponsive staff, especially concerning maintenance issues or room service requests, and a perceived lack of proactivity, such as not assisting with luggage upon arrival. A few guests also reported encountering unfriendly or unprofessional attitudes from certain staff members at the reception or bar, which negatively impacted their overall experience and left a less favorable impression.

Additional Information
Guests should be aware that the hotel frequently hosts private events on its rooftop, which can restrict access for hotel guests and lead to significant noise disturbances in rooms, especially those on higher floors. There is no microwave available for guest use, which can be inconvenient for those with specific dietary needs or who prefer to heat their own food. The hotel does not provide beach towels, despite its location in a coastal city. Some guests reported issues with key cards frequently demagnetizing, causing repeated trips to the reception. The internet connectivity can be unreliable, with reports of frequent disconnections and slow speeds. Additionally, the hotel's renovation status is mixed, with some rooms being updated while others remain older, and guests may encounter inconsistencies regarding late check-out fees.