Hotel Iro

This hotel operates with a unique setup, functioning as an annex to a neighboring hotel where most services are provided, allowing it to offer a budget-friendly stay that often feels like a higher-rated experience. Its most praised feature is the exceptional food quality and variety available at the adjacent property, which consistently receives high commendation from guests. The hotel's central location is also a significant draw, placing guests within easy reach of local attractions. This establishment is particularly well-suited for budget-conscious travelers, couples, and adult groups seeking a vibrant atmosphere close to the beach and entertainment. While some younger guests enjoy the lively surroundings, those seeking quiet might find the noise levels challenging. To make the most of your stay, be aware that check-in and most amenities are located at the adjacent hotel, and manage expectations regarding room age and size, as online photos may not fully represent the annex rooms.

Facilities & Amenities
Guests staying at this hotel primarily utilize the facilities of the neighboring property, which includes a swimming pool that is often described as sunnier and more inviting than the hotel's own, often shaded, pool. While some guests report Wi-Fi working perfectly throughout the premises, others experience poor or non-existent connectivity, particularly in their rooms. Air conditioning is available in rooms, though it typically incurs an additional daily charge. Each room is generally equipped with a fridge and a television, though the latter is often noted as being old, sometimes non-functional, and lacking local channels. Many rooms feature a balcony, which guests frequently describe as small or tiny. Despite being advertised, a hairdryer is often missing from the rooms, and basic items like glasses or kettles are also sometimes absent. Parking is available, though it can be small, with some guests finding free parking nearby.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed; while some guests found their rooms to be clean and basic, others reported issues such as cobwebs, spiders, and a general lack of thorough cleaning, with some even noting mould on shower curtains. The rooms are frequently described as old, outdated, and shabby, often not matching online photographs, and are generally considered small. A recurring and significant concern for many guests is the uncomfortable beds, often described as hard or having protruding springs, leading to back pain and poor sleep. Noise is another common complaint, stemming from street noise (including junk cleaners), party-goers in hallways, and housekeeping door slamming, exacerbated by poor insulation. Bathrooms are often cited as old and in need of remodeling, with issues like stinking plumbing and small shower cabins causing water to splash. While towels are typically changed every two to three days and bed sheets every four days, some guests reported issues with the cleanliness of fresh linen. Furthermore, the absence of blackout curtains or shutters means rooms can be very bright in the mornings.

Dining & Food Quality
The dining experience, provided at the neighboring hotel, is consistently highlighted as a major positive, with guests frequently praising the breakfast and dinner offerings. Both meals are described as excellent, very good, and featuring a wide variety of choices, including different Greek dishes and international options. The food quality is often lauded as "amazing" and "one of the best hotel restaurants," with many compliments directed towards the chef. Guests appreciate the diverse and tasty selections, finding the meals filling and satisfying. However, a notable point of contention for some guests is that drinks are not included with dinner and must be purchased separately, which can add unexpected costs. While the overall food selection is extensive, some guests noted limited options for vegetarians. The restaurant also offers a pleasant outdoor dining area, enhancing the mealtime experience.

Location & Accessibility
The hotel boasts a central location that is highly praised by guests, positioning it perfectly within the heart of the town. This prime spot offers easy access to a multitude of attractions, including a short walk to the beach, as well as numerous shops, bars, and restaurants. For those looking to explore beyond the immediate vicinity, a bus stop is conveniently located very close to the hotel, providing regular services to larger cities like Heraklion and Malia. While the central position offers great convenience, it also means the hotel is situated on a main street, leading to significant noise levels throughout both the day and night, which can be disruptive for some guests. Although a small parking area is available, some guests found more convenient free parking options nearby.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to assist and create a welcoming atmosphere. The check-in process, which takes place at the neighboring hotel, is generally smooth, though some guests experienced waits upon early arrival. Housekeeping is typically provided daily, with towels changed regularly and bed linen changed every few days; however, some guests reported issues with the thoroughness of cleaning and occasional disturbances from housekeeping staff. Feedback regarding the reception staff is mixed; while many found them to be kind, friendly, and accommodating, a few guests reported negative experiences, describing some interactions as unhelpful or rude. Overall, the majority of reviews emphasize the positive impact of the dedicated and pleasant staff on the guest experience.

Additional Information
A crucial piece of information for prospective guests is the hotel's unique operational model: it functions as an annex, meaning there is no reception at the hotel itself, and all primary services, including check-in, dining, and pool access, are provided at the adjacent hotel. While this setup allows the hotel to offer good value for money, providing a 2-star experience at a 3-star level, some guests felt that this arrangement was not clearly communicated prior to booking. Guests should also be aware of additional charges for certain amenities, such as air conditioning and drinks with dinner. Some reviews mention that the photos online do not accurately represent the older, more basic rooms in the annex. Furthermore, a few guests reported concerns about unlit corridors and a general lack of staff presence in the hotel's common areas, which contributed to a sense of insecurity. On a more positive note, the neighboring hotel occasionally hosts unique events, such as a Cretan night with dancing, which guests can enjoy.