Isa Granada

The hotel offers a delightful stay in Granada, distinguished by its charming inner courtyard nestled within a beautifully renovated historic building, providing a tranquil escape from the city's bustle. Guests consistently highlight the central location, making it an ideal base for exploring the city on foot. The spacious and impeccably clean apartments are frequently praised, offering a comfortable and well-equipped environment. The friendly and helpful staff contribute significantly to a positive experience, ensuring smooth communication and attentive service. This accommodation is particularly well-suited for sightseers and couples seeking a quiet yet central retreat, while its pet-friendly policy and ample space also make it a great choice for families traveling with their furry companions. To enhance your visit, guests recommend familiarizing yourself with the check-in code system for seamless arrival and exploring the numerous local bakeries nearby for breakfast.

Facilities & Amenities
Guests appreciate the array of facilities designed for comfort and convenience. The hotel features a picturesque inner courtyard, complete with seating areas and a soothing fountain, offering a peaceful spot for relaxation. While some guests note the swimming pool is quite small, it provides a refreshing option for a quick cool-down. The presence of an elevator is a significant plus, especially for those with luggage or mobility needs. Each apartment includes a well-appointed kitchenette, typically equipped with a microwave, fridge, and coffee maker, allowing guests to prepare light meals. However, some guests found the cooking setup limited, noting the absence of a toaster, kettle, or multiple burners. Free Wi-Fi is available, though a few guests experienced intermittent connectivity. The convenience of daily housekeeping and luggage storage further enhances the guest experience, providing practical support throughout their stay.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness, with guests frequently describing rooms and apartments as spotless and well-maintained. The accommodations are generally noted for being spacious, offering ample room for relaxation. Most guests find the beds exceptionally comfortable, often highlighting their large size and the quality of the linens. The room decor is described as modern, new, and tastefully furnished, featuring attractive wood floors and ceilings. While generally quiet, some guests reported occasional street noise from the surrounding neighborhood or sounds from other guests, and a few ground-floor rooms experienced noise from the courtyard fountain. Feedback on bathrooms is mixed; some are spacious, while others are described as very small with narrow access to the toilet. Isolated reports mentioned a sewage smell in some bathrooms, a lack of heating, or shower leaks. Most rooms offer essential amenities like a wardrobe and air conditioning, though some noted a lack of natural light due to windows facing interior corridors or being obscured.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised as perfect and unbeatable for exploring Granada. Guests find themselves within easy walking distance of numerous key attractions, including the cathedral, the Albaicín district, and the river, as well as a variety of shops and tapas bars. This prime position allows visitors to navigate the city entirely on foot, eliminating the need for a car during their stay. For those arriving by vehicle, several public parking garages are conveniently located nearby, such as Luna and Victoria parking, though guests should be aware that these are paid facilities. While the hotel is situated on a quiet side street, some guests noted the initial approach might seem unassuming. Public transport options, including bus stops, are also readily accessible from the property, further enhancing its connectivity within the city.

Staff & Service
The staff consistently receives high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. Many reviewers highlight the team's attentiveness and responsiveness, particularly through efficient WhatsApp communication, which provides clear instructions and support throughout the stay. The check-in process is generally described as easy and seamless, though a few guests encountered initial difficulties with entry codes. Daily housekeeping is a valued service, ensuring rooms remain clean and tidy, although one guest reported an instance of housekeeping entering without knocking. While most interactions are positive, some guests experienced challenges with problem resolution, such as unaddressed maintenance issues or disputes over alleged damages. Overall, the staff's commitment to providing a welcoming and supportive environment is a recurring theme, with many guests commending their professionalism and willingness to assist.

Additional Information
The hotel maintains a highly appreciated pet-friendly policy, with many guests delighted by thoughtful touches such as providing a pet bed and food bowl upon arrival. However, a significant number of guests have reported serious issues concerning booking and reservation management. These include last-minute cancellations or demands for substantially increased prices, often attributed to alleged "computer errors" or "speculation," which left many travelers without accommodation close to their travel dates. Guests are advised to be aware of a required security deposit, which some found surprising. There were also isolated concerns regarding the security of credit card data during payment processing and one instance of misinformation about avoiding parking fines in restricted zones. Guests should also note the early checkout time of 11 AM. While the hotel generally maintains a non-smoking policy and provides quiet times notices, these booking and payment issues represent a notable area of concern for a subset of guests.