Hotel ITC Ciudad de Haro by Soho Boutique

The hotel serves as a convenient route stop for travelers, offering ample parking and a basic place to stay overnight. While some guests found the hotel to be clean and appreciated the comfortable beds, many others reported significant issues with the overall condition of the property, particularly regarding cleanliness and outdated facilities. The dining experience, especially for larger groups, frequently received negative feedback due to poor food quality and limited options. The hotel's location on the outskirts of town makes it ideal for motorcyclists and budget-conscious groups seeking a straightforward stop, but less convenient for those wishing to explore the nearby town on foot. Guests should manage their expectations regarding the hotel's age and be prepared for potentially basic amenities, particularly concerning dining.

Facilities & Amenities
The hotel provides a swimming pool, though its condition is a point of mixed feedback, with some guests finding it enjoyable while others reported it as dirty or empty. Ample parking is consistently highlighted as a significant convenience for guests. The property is frequently described as old and in dire need of renovation, with many areas appearing neglected or outdated. There is a bar and cafeteria on-site, but some guests noted a lack of comfortable common areas for relaxation or gathering. While not explicitly detailed, the presence of Wi-Fi is implied as it is not a common complaint.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably divided. Some guests reported their rooms as clean with comfortable beds, and appreciated the quiet atmosphere despite the hotel's proximity to a road. Conversely, a substantial number of reviews describe rooms as dirty, tired-looking, or neglected, citing issues such as stained sofas, unclean shower curtains, and non-working lights. Specific complaints include a strong cleaning product smell, cold rooms, frosted windows that obscure views, and various broken fixtures like toilet lids, blinds, and bathroom taps. Many found the mattresses and pillows to be old and uncomfortable. Bathrooms are frequently mentioned as needing significant renovation, with reports of dirty drains, mold, rust, and damaged shower screens.

Dining & Food Quality
Dining experiences at the hotel are a major source of negative feedback, particularly from large groups. Breakfast is consistently described as basic and limited, typically consisting of only coffee, pastries, and juice, with a notable absence of fruit, cold cuts, cheese, or eggs. Some pastries were reported as stale or unthawed. The overall food quality for lunch and dinner is widely criticized as poor, unappetizing, repetitive, and scarce, often relying heavily on pre-made, frozen, or fried items such as chips. Guests frequently observed dirty tables left uncleared, a lack of essential items like bowls or juice, and a general absence of staff in the dining area. Many found the menu to be closed with no options for dietary needs or changes, leading some to bring their own food.

Location & Accessibility
The hotel's location is a frequent topic of discussion. It is situated on the outskirts of town, often described as being in an industrial area or directly adjacent to a highway. While some guests found its easy access from the main road and ample parking convenient for an overnight stop, many found it difficult to reach the town center on foot. Walking to town often involves crossing a dangerous highway or navigating long, unappealing industrial zones, making a car or taxi (which can be challenging to find) essential for local exploration. Despite the perceived distance, some reviews indicate it is approximately a 15-25 minute walk to the town.

Staff & Service
Feedback regarding the staff is mixed. Many guests commend the reception staff, describing them as friendly, professional, helpful, and attentive, often noting efficient check-in processes. The dining room staff also receive positive comments for their friendliness and willingness to assist, even under challenging circumstances. However, a significant number of reviews express strong dissatisfaction with the owners/management, portraying them as unfriendly, unprofessional, unresponsive, and at times rude. There are reports of management being inquisitive about guests' food consumption, being unwilling to accommodate requests for basic amenities or heating, and contributing to an overall unpleasant atmosphere.

Additional Information
A recurring concern, particularly among IMSERSO program participants, is the significant disparity between the hotel's advertised star rating and its actual condition, with many guests feeling it should be rated considerably lower. There are mentions of the hotel having been closed for a period and recently reopened, with ongoing renovations or a clear need for them. Some guests reported issues with the heating being controlled centrally from reception, resulting in cold rooms at night. Isolated reports also surfaced regarding bed bugs and a lack of hot water during stays.