Itsy By Treebo - Regalia Grand 500 Mtrs From Madikeri Fort

The hotel is often highlighted for its central location in Madikeri, making it convenient for exploring the town and accessing local amenities. While many guests praise the friendly and supportive staff, the overall guest experience is quite mixed, with significant concerns raised about cleanliness and the condition of rooms by a notable portion of visitors. The hotel appears to be a suitable option for budget-conscious travelers and sightseers who prioritize location and staff interaction over luxury amenities. Families might find the spacious rooms appealing, though some report issues with room setup. To ensure a comfortable stay, it is advisable for guests to thoroughly inspect their room upon arrival, particularly regarding cleanliness and the functionality of bathroom facilities, and to confirm hot water availability times.

Facilities & Amenities
Guest feedback on facilities is varied. While some appreciate the availability of specific parking areas, others note that parking can be limited and inconvenient, sometimes requiring cars to be moved. High-speed Wi-Fi is generally available and appreciated. However, several guests reported a lack of basic amenities such as toiletries, kettles, and complimentary water bottles, with some even mentioning hard water for drinking. A significant point of contention is the hot water availability, which is often limited to specific times, requiring guests to follow up or finding it unavailable when needed. Many rooms are non-AC, relying on wall-mounted fans that some found insufficient for proper ventilation. There is also no lift for non-AC rooms, which can be an inconvenience.

Cleanliness & Room Comfort
Cleanliness and room comfort receive highly mixed reviews. While some guests commend the neat and clean rooms and well-maintained hygiene, a substantial number express strong dissatisfaction. Recurring complaints include stained linens and bedsheets, hair found on beds and floors, dirty cushion covers, and even reports of bed bugs. Bathrooms are frequently cited as problematic, with issues like non-working flushes, leaking fixtures, foul smells, dirty walls and floors, and unhygienic leg mats. Some rooms are described as small or congested, lacking proper ventilation, and having dampness on walls. The beds are sometimes criticized for being uncomfortable, with thin mattresses or two single beds joined to form a double, creating an uncomfortable gap.

Dining & Food Quality
The hotel's dining experience primarily revolves around breakfast, which garners both praise and criticism. Many guests describe the breakfast as good, delicious, tasty, and like home-made, often highlighting it as a positive aspect of their stay. Specific items like idlis, dosa, pulaw, chutney, and sambar are mentioned as being well-prepared and served hot. However, a notable number of reviews indicate that the breakfast variety is very basic and limited, sometimes consisting of only a few items. Concerns were also raised about the hygiene of crockery and the lack of certain staples like coffee or a wider selection of fruits and juices. Some guests also reported feeling uncomfortable due to staff comments regarding their consumption, and the breakfast service sometimes starts later than desired for early sightseers.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets. Situated in the heart of Madikeri and the city center, it offers easy access to surrounding areas, making it highly convenient for sightseeing, dining, and shopping. Guests appreciate its walkable distance to various attractions, including the fort, and its proximity to the bus station. This central position allows guests to explore the town easily on foot. While the hotel does offer specific parking, some guests found it to be limited and occasionally inconvenient, requiring cars to be moved due to space constraints. The immediate area around the hotel is described by some as congested, which can affect accessibility for vehicles.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and supportive attitude. Many guests highlight the outstanding service, quick response to requests, and the welcoming nature of the team, from receptionists to helpers. They are often described as accommodating and willing to assist with various needs, including arranging taxis for sightseeing. However, there are also significant negative accounts, with some guests reporting arrogant, rude, or unprofessional behavior from front office staff. Issues such as staff not adhering to booking norms, being unapologetic about problems, or having difficulty communicating due to language barriers were also mentioned. Despite these isolated negative experiences, the prevailing sentiment points towards a generally positive and attentive staff.

Additional Information
The hotel presents a mixed value proposition, with many guests considering it budget-friendly while others feel it is overpriced for the facilities offered, often perceiving it more as a lodge than a standard hotel. Guests should be aware that the hotel does not have an in-house restaurant, though staff may assist with ordering food from outside. There is no laundry service available, and some guests experienced power outages lasting several hours with no staff response. For those in non-AC rooms, there is no lift access. It is also noted that online booking might result in higher prices compared to direct booking during off-peak seasons. Furthermore, some guests reported being denied access to a common washroom after checkout, despite having paid for their stay.