Itsy By Treebo - Vijaya Comforts, Coorg

The hotel's strategic location between Madikeri and Kushalnagar serves as a key feature, making it a convenient base for travelers exploring the region with their own vehicles. Its relatively new status is often highlighted positively by guests. While some aspects of the stay receive praise, recurring themes include challenges with accessibility due to the lack of a lift, inconsistent cleanliness standards, and highly variable staff service. The hotel is often considered suitable for bachelors or boys due to its basic nature, but many families find it less ideal given the limited facilities. To enhance your stay, guests are advised to use Google Maps for navigation as the hotel is on the outskirts, and to confirm specific room features like AC availability and breakfast details upon booking, as these can vary. Be prepared for stairs as there is no lift.

Facilities & Amenities
A significant drawback noted by many guests is the complete absence of a lift or elevator, requiring guests to climb 25-30 direct, steep steps to reach their rooms, which poses considerable difficulty for elderly guests or those with heavy luggage. While a parking lot is available, its capacity is limited, typically accommodating only 2-5 cars. Despite being advertised, Wi-Fi is frequently reported as non-functional or unavailable during stays. Many rooms lack air conditioning, though some guests found the weather cool enough not to require it. Basic in-room amenities such as coffee makers and kettles are generally not provided, and drinking water is limited to two 500ml bottles per day, with no readily available RO water. Toiletries are inconsistently provided, often only upon specific request.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed; while some guests praise the rooms as "very neat," "clean," and "hygienic," others report significant issues such as cobwebs, dirty linens, stained bedspreads, and unpleasant odors in rooms and hallways. Room sizes vary considerably, with some guests finding them spacious and well-maintained, while others were assigned smaller rooms than advertised, some even noting damped and cracked walls. Bed comfort is a recurring negative point, with complaints about uncomfortable spring beds and mattresses being placed upside down, leading to backaches for some. Noise levels are a concern, as guests frequently report hearing road noise and sounds from adjacent rooms, impacting a peaceful stay.

Dining & Food Quality
The hotel does not have an on-site restaurant or kitchen, with all food, including breakfast, sourced from external vendors or nearby local shops. The quality of breakfast is a major point of contention, with numerous guests describing it as "horrible," "stale," "pathetic," and "very poor taste," sometimes even "smelling very bad." Breakfast availability is also inconsistent; some guests reported not receiving it on certain days, being told restaurants were closed, or experiencing significant delays in delivery. The quantity of breakfast is often limited, with specific portions like one idli and one vada per person, contrary to expectations of a more substantial meal. Vegetarian guests specifically noted a lack of good vegetarian dining options in the immediate vicinity, advising against relying on the hotel for food.

Location & Accessibility
The hotel's location is strategically positioned between Madikeri and Kushalnagar, making it a convenient base for travelers exploring both areas, particularly those with their own vehicles. It is situated on the roadside on the outskirts of Shuntikoppa, visible from a distance and near a small market with local food options. However, its distance from major cities like Madikeri (approximately 15km) means guests often need to travel for meals or attractions. A significant challenge is accessibility, as there is no lift and guests must navigate 25-30 direct, steep steps to reach the rooms, which poses considerable difficulty for elderly guests or those with heavy luggage. Parking is available but limited, typically accommodating only a few cars at a time.

Staff & Service
Staff feedback is notably mixed; while some guests praise the staff as "good," "friendly," "polite," "humble," and "supportive," highlighting their helpfulness and quick responsiveness, a significant number of reviews detail highly negative experiences. Many guests reported encountering unprofessional, rude, uncooperative, and even arrogant staff members, with instances of staff demanding tips, being unavailable at the reception, or leaving guests unattended. There are reports of delays in check-in, rooms being given away despite prior bookings, and staff being unhelpful with luggage. Room cleaning is not consistently provided daily, and basic requests for amenities like towels or water often require multiple follow-ups. Overall, while some guests experienced excellent service, others found the hospitality severely lacking, impacting their stay negatively.

Additional Information
Many guests perceive the establishment more as a motel or lodge rather than a full-service hotel, citing a lack of standard hotel amenities and services typically expected. A recurring concern is the value for money, with numerous guests feeling the hotel is overpriced for the facilities and service provided, describing it as "not worth the price" or "charged like three times more than what the room is worth." There are reports of booking discrepancies, including misleading information on websites regarding available amenities like Wi-Fi, and issues with rooms being unavailable despite confirmed reservations. Some guests noted a lack of ID checks at reception, suggesting a focus on revenue over proper guest verification. The hotel is sometimes suggested as more suitable for bachelors or boys rather than families, due to its basic nature and the challenges posed by the lack of a lift and inconsistent service.