Ivana Palace

This hotel is often highlighted for its excellent value for money and its large, inviting pool area, making it a popular choice for those seeking an affordable and relaxing getaway. Its signature feature is its convenient location near the beach, offering a quieter atmosphere while still providing easy access to local amenities. Guests frequently commend the generally friendly bar staff and the spaciousness of the rooms. The hotel caters well to middle-aged couples and solo travelers looking for a peaceful retreat, though families also find it suitable. To enhance your stay, guests often recommend considering dining options outside the hotel for more variety and being aware that sunbeds are sometimes reserved early.

Facilities & Amenities
The hotel features a large swimming pool that is generally well-maintained and offers ample sunbeds, though some guests note issues with early towel reservations. A lively pool bar and a 24-hour lobby bar are available, both praised for their friendly staff and reasonably priced cocktails. An on-site mini-market provides convenience for guests needing snacks and essentials. While the hotel offers a fitness center, many guests describe it as basic with some broken machines. Wi-Fi is available throughout the hotel, but its speed and reliability, especially in rooms, are frequently reported as poor.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests report their rooms are spotless and appreciate the daily towel changes and general upkeep. Rooms are often described as spacious with comfortable beds and good furniture. However, some guests have encountered issues such as mould in bathrooms, dirty floors, uncleaned sinks, or leaking showers and toilets. The air conditioning is a point of contention, with some finding it weak or noting it is switched off by the hotel at certain times. Balconies are generally available, but some have glass partitions that reduce privacy. Noise levels can vary, with some guests experiencing disturbances from other guests in corridors or the pool area late at night, while others find the location peaceful.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives varied feedback. Most guests describe the breakfast as basic, monotonous, and lacking variety, with common complaints about cold food, watered-down juice, and occasional shortages of cutlery. Some guests, however, find it adequate, offering options like eggs, toast, and fruit. The dinner service is generally viewed more negatively, often described as inedible, very basic, and with limited choices, leading many guests to opt for eating out at nearby restaurants. The pool bar does offer some acceptable lunch options like pizza and chips.

Location & Accessibility
The hotel boasts a highly convenient location, situated in a quieter part of the area yet very close to key attractions. It is just a 5 to 10-minute walk to the beach and promenade, offering easy access to the coastline. While the main Flower Street area is about a 20 to 25-minute walk, a bus stop is conveniently located just a couple of minutes from the hotel. This allows guests to easily reach Flower Street or the historic Old Nessebar via a short and inexpensive bus ride. The surrounding area provides plenty of shops, supermarkets, restaurants, and bars, ensuring guests have everything they need within close proximity. The hotel also offers a large, free private parking area.

Staff & Service
The hotel staff receive mixed but generally positive reviews, with particular praise for certain departments. The bar staff are consistently highlighted as exceptionally friendly, helpful, and attentive, often remembering guests' preferred drinks and contributing to a great atmosphere. The cleaning staff and housekeeping are also frequently commended for their diligence, daily room cleaning, and fresh towel provision, though some guests report inconsistencies with thoroughness or bed linen changes. Conversely, feedback on the reception staff is more polarized; while some guests experience quick check-in and helpfulness, others describe them as rude, uninterested, or unhelpful, particularly concerning room change requests or information provision. The restaurant staff also receive mixed reviews, with some finding them polite and others noting a lack of attentiveness.

Additional Information
Guests should be aware that the hotel often requests a security deposit upon arrival, and there have been isolated reports of issues regarding its return. A common observation is the practice of guests reserving sunbeds overnight, which the hotel does not consistently enforce, potentially limiting availability for others. While rooms generally include a fridge, a kettle is not standard but can be rented for a deposit. A safe is available for use at the reception for a daily fee. Many hotel services, including the bars and on-site shop, primarily operate on a cash-only basis, which is also common for many local businesses. Some guests have noted a lack of privacy on balconies due to glass partitions and occasional disturbances from noisy groups or children in the pool area late at night.