Hotel Ivy, a Luxury Collection Hotel, Minneapolis

This hotel offers a truly luxurious urban escape, with its signature feature being the exceptional staff who consistently go above and beyond to make every guest feel valued and special. Guests frequently highlight the hotel's commitment to personalized service, often celebrating anniversaries and birthdays with thoughtful complimentary gestures like champagne and room upgrades. The hotel is ideal for couples seeking a romantic getaway, families looking for spacious and comfortable accommodations, and business travelers appreciating the central location and excellent amenities. Its elegant ambiance and well-maintained facilities contribute to a memorable stay. To enhance your visit, consider communicating any special occasions to the front desk in advance, and explore the highly praised on-site spa for a truly relaxing experience.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for guest comfort and well-being. A standout feature is the spa, described as fantastic, brand new, and flawless, offering a wonderful hot tub, sauna, and steam room. Guests consistently praise the fitness center, noting it is incredibly well-equipped, even featuring Peloton bikes, Concept2 rowing machines, and private studios. While some guests noted minor issues with cleanliness or towel availability in the spa lounge, the overall experience is highly positive. The hotel also provides free Wi-Fi, though some guests wished it was included in the base price. Other conveniences include ice machines and vending machines, contributing to a comfortable and well-appointed stay.

Cleanliness & Room Comfort
Guests overwhelmingly commend the cleanliness of the rooms, often describing them as spotless and impeccably maintained. The beds receive mixed feedback, with many finding them comfortable and praising the high-quality linens, while some found mattresses to be uncomfortable or too firm. Rooms are consistently noted for being spacious, featuring high ceilings and oversized doors that enhance the sense of space. The bathrooms are a highlight, often described as huge, modern, and luxurious, equipped with soaking tubs and separate showers. While some minor issues like bubbling wallpaper, non-functional lights, or a strong cleaning product smell were occasionally reported, the hotel's responsiveness in addressing these concerns is appreciated. Noise levels from neighbors or hallways are generally reported as minimal, contributing to a peaceful stay.

Dining & Food Quality
The hotel offers a diverse range of dining options, with guest feedback generally positive, though some aspects receive mixed reviews. The breakfast at the main restaurant, Monello, is frequently praised for its quality and variety, with many guests calling it "fantastic" and "delicious," despite occasional reports of slow service or inconsistent egg preparation. The Constantine bar, located in the basement, is a popular feature, described as a unique, speakeasy-style spot with a great atmosphere and excellent cocktails, including highly recommended mojitos and old fashioneds. The lobby bar is also noted as a pleasant spot for drinks. While room service is generally found to be good and prompt, some guests noted issues with presentation, such as food served in plastic containers, or occasional inaccuracies with orders. The cheeseburger on the evening menu is a particular favorite for some.

Location & Accessibility
The hotel boasts a central location in downtown Minneapolis, making it highly convenient for exploring the city. Guests appreciate its proximity to the convention center, often noting its direct connection via the skyway system, which is particularly valuable during colder months. It is also within easy walking distance of many popular attractions, including US Bank Stadium, the Orpheum Theatre, and various restaurants and bars. While some guests found the immediate vicinity to be a "restaurant desert" or a bit quiet for nightlife, the overall accessibility to downtown amenities is a significant advantage. Parking is primarily offered through a convenient valet service, which is highly praised for its efficiency and the courteousness of the attendants, though some guests noted it can be expensive compared to nearby self-parking options.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being highlighted as the most exceptional aspect of the guest experience. Reviewers frequently describe the staff as friendly, attentive, helpful, accommodating, and professional, often going "above and beyond." From the moment of arrival, guests feel welcomed, with many instances of quick check-in and personalized gestures like complimentary champagne and room upgrades for special occasions. The valet service is noted for its efficiency and courteousness. Housekeeping is generally praised for its responsiveness, though some minor inconsistencies were reported. The staff's proactive communication, including text messages to check on guest satisfaction, further enhances the feeling of being well cared for. This dedication to excellent service creates a memorable and highly positive impression for most visitors.

Additional Information
The hotel offers several unique features and policies that enhance the guest experience. A notable amenity is the Byredo bath products, a unique formula specifically made for Luxury Collection hotels, which guests find particularly appealing. The hotel is pet-friendly, though finding suitable outdoor areas for pets can be a minor challenge. For those with special occasions, the hotel is known for its thoughtful anniversary and birthday celebrations, often surprising guests with complimentary treats and upgrades. The hotel also provides umbrellas in rooms, a practical touch. Guests should be aware that while the spa facilities are exceptional, access to amenities like the steam shower is typically included with a same-day service booking, and other spa services may require advance reservations. The hotel also offers rewards program benefits for loyal members.