Jayleen 1918

The hotel's rooftop terrace offers a memorable experience with breathtaking views of the city skyline, including Marina Bay Sands, providing a pleasant spot for relaxation and photography. This hotel is primarily suited for budget travelers, sightseers, and backpackers seeking a highly accessible base for exploring the city's vibrant attractions. While its central location is consistently praised as its strongest asset, guests should be prepared for a property that is notably old and dated, with a pervasive musty or damp smell often noted throughout the premises, from the lobby to the rooms. Many guests find it offers good value for money given its prime position, especially for short stays or layovers. To enhance your stay, it is advisable to manage expectations regarding the hotel's age and condition, and to be aware of potential noise from nearby construction or lively nightlife.

Facilities & Amenities
The hotel features a notable rooftop terrace that provides guests with stunning views of the city, making it a popular spot for relaxation and enjoying the urban landscape. While the elevator is frequently mentioned, some guests note it can be old and emit a musty smell, impacting the initial impression upon arrival. Wi-Fi connectivity is available, though some guests report it can be inconsistent or primarily functional in the lobby area, which can be inconvenient for in-room internet use. Room amenities include air conditioning, which is generally effective in providing comfort, and a mini-fridge and kettle for convenience, though some guests have reported issues with these appliances or the occasional presence of ants. A safe box is provided in rooms, but its functionality or mounting has been a concern for some, suggesting a need for maintenance. Power outlets are versatile, accommodating various plug types without the need for an adapter, which is a convenient feature for international travelers.

Cleanliness & Room Comfort
A significant and recurring concern among guests is a pervasive damp or moldy smell that can be found throughout the hotel, including in the rooms and bathrooms. While some guests found their rooms to be adequately clean, many reported issues such as dirty surfaces, hair, dust, and stains on linens. Critically, multiple reviews mention the presence of bed bugs, ants, and cockroaches. Room sizes are generally described as small or cramped, though some found them sufficient for short stays. Bed comfort receives mixed feedback, with some finding beds comfortable while others describe them as hard, lumpy, or having noticeable springs. Noise levels can be an issue, stemming from a nearby pub, ongoing construction, or poor soundproofing between rooms. Bathrooms are a frequent source of complaint, often noted for mold, dirty tiles, lack of a shower curtain leading to wet floors, and inconsistent hot water supply or low water pressure. The wallpaper in rooms is often described as peeling or stained, reflecting the hotel's age.

Dining & Food Quality
Feedback on breakfast quality is notably mixed among guests. Many describe it as satisfying, with a good variety of options, and some even praise it as excellent and a well-laid-out buffet, finding it a convenient and good value start to their day. These positive comments often highlight the range of food available. However, a substantial number of reviews characterize the breakfast as poor, basic, unappealing, or even having an unpleasant taste, leading some guests to opt for dining elsewhere. Some guests noted the dining area itself appeared dim, dingy, or dusty, which detracted from the overall experience. Despite the varied opinions, the availability of breakfast is a consistent feature, and the hotel's rooftop bar is mentioned as a place where food is served, complemented by good views.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it exceptionally convenient for exploring the city's diverse offerings. Guests highlight its close proximity to MRT and bus stations, often just a few minutes' walk away, providing easy access to the airport and various attractions across Singapore. Many popular landmarks and vibrant areas are within walking distance, including Clarke Quay, Chinatown, Boat Quay, the Merlion, and the Asian Civilizations Museum, allowing guests to immerse themselves in the local culture and sights. The hotel's position also means there are abundant food options and local eateries in the immediate neighborhood, catering to diverse tastes and preferences, alongside lively bars and entertainment venues. This accessibility makes it an ideal base for sightseers who prefer to navigate the city on foot or via public transport.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature, significantly enhancing the guest experience. Guests frequently commend their willingness to assist with inquiries, provide clear directions to attractions, and offer valuable recommendations for local dining and activities. The check-in and check-out processes are generally described as smooth and efficient, with some guests appreciating the flexibility for early check-ins, which can be a great convenience after long journeys. While daily housekeeping is provided, feedback on its thoroughness is mixed; some guests found rooms to be regularly cleaned and towels changed, while others reported issues with cleanliness, such as missed spots or inadequate attention to detail, particularly concerning the presence of pests. Overall, the staff's positive attitude often compensates for the hotel's physical shortcomings.

Additional Information
Guests frequently note that the hotel is an old and dated property, often described as a heritage building that is visibly run-down and in need of renovation, with peeling wallpaper and worn fixtures. Despite its age, it is widely considered a budget hotel offering good value for money, primarily due to its exceptional location. A recurring issue mentioned by guests is construction noise from a neighboring site, which can be disruptive, particularly in the mornings, impacting sleep quality. For those arriving early, the early check-in policy can incur a significant fee, sometimes equivalent to a full day's rate, which has caused disappointment for some. Some guests also observed that the hotel's elevator often has a distinct, unpleasant smell, contributing to the overall impression of an aged property.