Jekyll Ocean Club Resort

The hotel is highly regarded for its direct oceanfront access and spacious suites, many featuring private balconies that offer stunning views and a serene atmosphere. Guests consistently highlight the hotel's exceptional cleanliness and comfortable accommodations, contributing to a generally relaxing atmosphere. It is an ideal destination for couples seeking a tranquil and romantic getaway, as well as families who appreciate the ample room space and the island's activities. For those looking for a rejuvenating escape, the peaceful environment and beautiful surroundings are a perfect fit. To enhance your stay, consider requesting a room on a higher floor for an even more breathtaking vista, and be mindful that service and dining options may vary depending on the season.

Facilities & Amenities
The hotel offers a range of appealing facilities, including a popular heated pool and a large hot tub, which are enjoyed by many guests, even during cooler months. A fitness center is available for those wishing to maintain their routines. The convenience of on-site bike rentals allows guests to explore the island's extensive trails. Direct beach access is complemented by the provision of beach chairs and umbrellas, making beach days effortless. While some guests noted the absence of a dedicated poolside bar at this specific location and reported occasional issues with broken umbrellas or a non-functional hot tub, the overall pool area is well-regarded. Wi-Fi is available, and the elevator provides convenient access to all floors.

Cleanliness & Room Comfort
Guests consistently praise the exceptional cleanliness and comfort of the accommodations. The spacious rooms and suites are well-appointed, featuring very comfortable beds and high-quality linens that ensure a restful night's sleep. Many rooms boast private balconies with captivating ocean views, enhancing the overall experience. The bathrooms are generally described as roomy, though some guests wished for additional safety features like grab bars. In-room amenities such as a coffee maker or espresso machine and mini-fridges are appreciated. While one guest reported an isolated issue with bugs and some noted minor concerns like worn carpet or plaster discoloration, the vast majority of visitors found the rooms to be exceptionally clean and well-maintained. Some guests experienced noise from adjacent rooms or hallways, and a few mentioned issues with water quality or inconsistent hot water.

Dining & Food Quality
Most guests found the food quality to be above average, with many praising the breakfast and dinner options at the on-site restaurant, Eighty Ocean. The atmosphere is often described as warm and inviting, suitable for various occasions. However, some guests experienced inconsistent service, finding meals to be overpriced with limited menu options, and occasionally reporting issues such as overcooked dishes or spoiled ingredients. There were also comments about the lack of other casual dining choices on-site for lunch or snacks, requiring guests to seek options elsewhere. Despite these mixed reviews, many found the restaurant's offerings to be delicious and a highlight of their stay.

Location & Accessibility
The hotel's oceanfront location is a significant draw, offering direct beach access and stunning views. Guests appreciate its proximity to various shops, bike trails, and other island attractions, many of which are within walking distance. A shuttle service is available to transport guests to the sister property, expanding dining and activity options. While the location is highly praised for its convenience and beauty, some guests noted challenges with accessibility upon arrival, specifically mentioning the lack of a ramp at the main entrance and the absence of immediate assistance with luggage, which can be difficult given the non-automatic entrance doors.

Staff & Service
While many guests consistently praised the staff's helpfulness, friendliness, and attentiveness, particularly in the restaurant and with housekeeping, feedback on front desk service was notably mixed. Some visitors reported instances of unprofessionalism, inattentiveness, and rude interactions, especially during the off-season, with difficulties in obtaining accurate information or assistance. The check-in/out process was generally smooth for most, but a few encountered challenges, highlighting a perceived inconsistency in service quality. Despite these occasional issues, many guests felt valued and welcomed, with staff often going above and beyond to accommodate requests and ensure an enjoyable stay.

Additional Information
The pet policy caused significant confusion and frustration for some guests, with conflicting information provided by staff regarding pet-friendly rooms and cancellation policies, leading to unexpected charges. Guests should also be aware of potential seasonal variations in hotel staffing and local restaurant hours, particularly during the off-season, which can impact service and dining availability. Several guests reported issues with credit card charges, including double billing and unexpected holds, which were difficult to resolve. While rooms are generally quiet, some noted soundproofing issues, hearing noise from adjacent rooms or hallways. Additionally, the absence of a microwave in rooms was a minor inconvenience for some, especially families.