Hotel JEN Singapore Orchardgateway by Shangri-La (Singapore, Singapore)

Hotel JEN Singapore Orchardgateway by Shangri-La (Singapore, Singapore)

About JEN Singapore Orchardgateway by Shangri-La

Relax by the rooftop pool and enjoy the views of Orchard Road at Hotel Jen Orchardgateway Singapore by Shangri-La. The four-star hotel is connected to the 313@Somerset shopping complex and has direct access to the Somerset MRT station. Free Wi-Fi is available in the rooms of the property. Accommodations are equipped with coffee and tea making facilities, an IPTV system, an iron with ironing board and an in-room safe. The hotel has a 24-hour fitness centre and the front desk are also open 24 hours a day. On-site parking is available for free and currency exchange services are also offered. Hotel Jen Orchardgateway Singapore by Shangri-La has two restaurants including a grab-and-go deli on-site as well as a bar and a lounge that serves speciality cocktails. ION Orchard shopping mall, Scotts Square and Wheelock Place are less than ten-minutes away from the hotel on foot. Clark Quay can be reached in 15 minutes using the metro.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Rating overview

trivago Rating Index based on 1452  reviews from:
  • Location
    Excellent  9.6 / 10
  • Rooms
    Very good  8.1 / 10
  • Service
    Excellent  8.8 / 10

Positive Reviews


Easy to get around

The property is connected to a MRT station, Singapore's metro system, which makes it easy to get just about anywhere on the island. The hotel is located on Orchard Road where a number of shopping malls, restaurants and cafes can be found a short walk away.


Pool is really cool

The hotel's rooftop pool is a real hit with travellers who rave about the views you can enjoy from the area. It was also noted that the pool is a decent size too and kept in a nice condition.


Bags stay free

Don't worry if you are leaving late, the property offers free baggage storage for you. Visitors say this was a convenience as it allowed them to not have to worry about carrying their bags around town before heading out.

Negative Reviews


Be prepared for multiple lifts

Finding the lobby isn't exactly the simplest task in the world. Because the hotel is connected to a shopping centre, you will need to take two lifts to get there. Guests state that taking two elevators to get to your room can get a bit cumbersome after a while.


Spots can be missed

While the property is fairly clean overall, a few travellers report that occasionally they would find an area in their room that wasn't tidied up properly.


Trouble in the bathrooms

The design of the bathroom could be improved upon according to several visitors who note a lack of privacy for those who use the facilities is an issue. In addition to this, the bathrooms are also kind of small and do not have bath tubs.

All amenities

Hotel facilities
  1. Entrance Hall/lobby
  2. Express check-in
  3. Elevator
  4. Gym
For children
  1. Childcare
  1. Wheelchair accessible
Room facilities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Openable windows
  4. Television
Sports facilities
  1. Bike rental
Food and beverage
  1. Diabetic food

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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