JW Marriott Austin

This hotel offers a luxurious urban escape, renowned for its central downtown location and a rooftop infinity pool that provides stunning city views. Guests consistently highlight the attentive staff, spacious and clean rooms, and excellent amenities, including a well-equipped gym. It is an ideal choice for business travelers attending conferences, sightseers exploring the city on foot, and couples seeking a vibrant and comfortable stay. To enhance your experience, consider requesting a room on a higher floor for better views, and be aware that some guests recommend a lower floor if sensitive to building movement.

Facilities & Amenities
Guests frequently praise the hotel's comprehensive facilities, including a popular infinity pool on the rooftop, which offers a relaxing escape with impressive city views, though it can get crowded and some found the water unusually warm. The gym is consistently described as excellent and well-equipped, often cited as one of the best hotel fitness centers. An upscale executive lounge provides ample space for relaxation or work, with various power options and snack selections. The convenience of an on-site Starbucks is appreciated for quick coffee needs. Guests also benefit from readily available ice machines and plentiful outlets in rooms and common areas, ensuring connectivity.

Cleanliness & Room Comfort
The hotel rooms are widely regarded as modern, clean, and well-maintained, offering a comfortable stay. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. The spacious bathrooms feature excellent showers with strong water pressure, often described as spa-like. Many rooms boast impressive city views through large windows, enhancing the overall ambiance. While most rooms are quiet, some guests on the main street side have noted street noise. Some rooms lack a standard mini-fridge, which can be inconvenient, and a few guests reported issues with the air conditioning or minor cleanliness oversights like old soap.

Dining & Food Quality
The hotel offers a variety of on-site dining options that receive positive feedback. Dean's Italian Steakhouse is highly recommended for its exceptional food quality, particularly for dinner. The Corner Restaurant is a popular choice for breakfast and brunch, though some guests found the breakfast variety somewhat limited, noting the absence of traditional items like pancakes or waffles. The Burger Bar is also available, but some guests found it inconvenient that charges could not always be applied to the room. The lobby bar is a lively spot for cocktails, and the Edge Rooftop Bar provides a great atmosphere with views. Room service options are available, though some guests noted limited late-night selections.

Location & Accessibility
The hotel's central location in downtown is a significant highlight, making it highly convenient for guests. It is within easy walking distance of numerous popular attractions, including the Austin Convention Center, 6th Street, and the bat bridge. This prime position allows guests to easily explore the city's vibrant dining and entertainment scene. While the surrounding area is generally considered safe, some guests have observed a visible homeless population nearby. Parking is available on-site, including valet service, but it is consistently mentioned as being very expensive, a common theme for downtown Austin hotels.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, professionalism, and helpfulness. Guests frequently highlight the efficiency of the check-in process and the staff's willingness to accommodate requests, setting a positive tone for their stay. Bellhop and valet services are noted for their promptness and courtesy, assisting with luggage and vehicle retrieval. Many reviews commend individual staff members across various departments, from the front desk to the bars and concierge, for their attentive and welcoming demeanor. While most experiences are positive, a few guests reported isolated instances of slow service or unhelpful interactions.

Additional Information
Guests should be aware of a daily destination fee charged by the hotel, which some found confusing or misleading, particularly regarding its associated dining credit that must be utilized daily and cannot be accumulated. A recurring issue mentioned by guests is construction noise from nearby developments, which can be disruptive, especially on higher floors. Some guests staying on upper levels also reported feeling the building sway, causing discomfort. While the hotel offers rewards program benefits, some elite members felt that room upgrades were not consistently provided. The hotel is generally well-equipped for conferences, with ample meeting spaces.