Hotel JW Marriott Cancun Resort & Spa (Cancun, Mexico)

Hotel JW Marriott Cancun Resort & Spa (Cancun, Mexico)

About JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa, near the El Rey Ruins, is a beachfront resort. These air-conditioned balcony rooms feature flat-screen TV, minibar, ensuite, free toiletries, hair dryer, bathrobes, slippers, turndown service, free newspaper, daily housekeeping, paid  in-room massage, work desk and in-room safe. The hotel has free Wi-Fi in public areas, business centre, meeting space, fitness centre, hot tub, spa, hair salon, sauna, indoor and outdoor pools, garden, golf course, tennis, kids club, babysitting services, non-motorized water sports and parking. For dining and drinks, the hotel offers 24-hour room service, two on-site restaurants and bars that include a swim up bar and a poolside bar. JW Marriott Cancun Resort & Spa is around two miles or less to La Isla Shopping Mall, Playa Delfines, Playa Ballenas and Aquaworld.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, 77500, Cancun, Mexico

Rating overview

  • Location
    Excellent  9.1 / 10
  • Rooms
    Very good  8.3 / 10
  • Service
    Excellent  9.3 / 10

Positive Reviews


Star Treatment by Staff.

Many guests love how well they were treated by the staff. They remarked how the front desk and concierge staff greet people by name. Visitors claim they are surrounded by smiling faces, kind words and a helpful attitude.


Magnificent Beach and Bountiful Amenities.

Visitors mentioned there's always had something to do. There is golf and tennis, as well as pools around the hotel, nearby paragliding and the well-kept, breathtakingly beautiful beach, complete with umbrellas and chairs.


Sweet Location.

While people did enjoy the on-site amenities, they also like other factors to two, such as the location. Guests claim that it's close to shopping, attractions, food and nightclubs. So even if you'd like to do things off-site, visitors have options.

Negative Reviews


Rooms Might Use a Makeover.

There were guests who mentioned that the rooms are looking a little tired. Some visitors suggested updating the decor. Others mentioned that some of the beds are sagging and some bathroom tiles could use fixing.


Chairs and Towels Drama.

Guests say that sometimes chairs can be in short supply. They claim that other guests who visit the pool and beach will drape towels over the chairs and then leave the area. They also assert that the hotel does little to police the beach area, so it can f


Wi-Fi Can Be Unstable.

If you're looking to connect, you may have issues here. Although it seems most guests didn't seem to have problems or difficulty using their wireless devices, others did.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Hotel facilities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Entrance Hall/lobby
For children
  1. Cot
  2. Kids' club
  3. Kids stay for free
  4. Organised activities for kids
  1. Wheelchair accessible
  2. Accessible hotel
  3. In-room accessibility
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Bike rental
  2. Fitness
  3. Indoor tennis court
  4. Tennis court
Theme / Type
  1. Convention hotel
Suitable for
  1. LGBT friendly
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 16:00
  2. Check out: 12:00


Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera , 77500 , Cancun , Mexico
Telephone: +52(998)8489600 | Fax: +52(998)8489601 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

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