Hotel Kalyan

The hotel offers a memorable stay, particularly noted for its vibrant rooftop restaurant and bar that provides stunning city views and often features live music, creating a unique ambiance. Many guests find it to be a good value, offering a decent price-to-service ratio. It is well-suited for various travelers, including couples, families, and those looking for an affordable and centrally located base to explore the city. Guests frequently highlight the hotel's clean rooms and the generally friendly staff. While many appreciate the overall experience, some advise confirming all booking details upon arrival and considering bringing personal amenities like bottled water, as these are often charged for or not readily available. The hotel's traditional decor also adds to its appeal for those seeking a cultural experience.

Facilities & Amenities
Guests generally find the hotel provides essential basic facilities, including 24-hour hot water supplies which is consistently praised. While some guests report that Wi-Fi worked well, others experienced intermittent connectivity or issues with the television service. The hotel features an elevator, adding convenience for guests. However, a recurring point of feedback is the lack of certain in-room amenities; many reviews mention the absence of a coffee maker or kettle in the rooms, and some note that basic toiletries like towels, dental kits, or soap were not consistently provided or had to be requested. Complimentary drinking water is often not available, with guests frequently charged for bottled water, sometimes at inflated prices. Laundry service is available and positively mentioned by some.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, though many guests describe their rooms as clean and comfortable, with some praising the comfortable beds and clean bathrooms. However, a significant number of reviews highlight issues with room condition, describing them as small, congested, or old, with dim lighting and sometimes appearing under maintenance. Some guests reported finding dust or cockroaches upon arrival, and concerns were raised about the hygiene of bed sheets and towels, with some appearing dirty or worn. Noise levels are a notable concern for many, with reports of screeching chairs from upper floors, street noise, train horns, and sounds from the restaurant impacting sleep, especially for rooms near the reception or rooftop. While hot water is generally available, some experienced it as only lukewarm or inconsistent.

Dining & Food Quality
The hotel's rooftop restaurant and bar are frequently highlighted as a major draw, praised for their ambiance, city views, and often featuring live music. Many guests commend the food quality, describing dishes as delicious and tasty. The breakfast receives positive mentions for its variety and reasonable pricing. However, a common point of contention is the food pricing, with numerous guests finding the restaurant's offerings to be overpriced and portions sometimes small, especially for items like bottled water or tea. Despite the cost, the overall dining experience, particularly at the rooftop, is often enjoyed. Room service is available, though some guests reported issues with its availability or speed. The hotel also features a second restaurant, with some guests noting price differences between the two.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of the city center and various attractions. It is conveniently situated near major transportation hubs, including the Sindhi Camp metro station, railway station, and bus stand, often within a 10-minute walk, making it highly accessible for travelers. While some guests appreciate its setting in a relatively quiet residential area, others note that it can feel a bit far from the main city center attractions, requiring a short ride. Parking is a mixed bag; some reviews mention its availability, while others report issues with limited space or difficulty, advising guests to manage expectations regarding on-site parking. The hotel's proximity to key transit points is consistently praised for facilitating exploration of the city.

Staff & Service
Guest feedback on staff and service is notably polarized. Many guests commend the staff for being friendly, helpful, polite, and attentive, highlighting their willingness to assist with requests and provide good hospitality. Positive experiences include quick check-in and efficient laundry service. However, a significant number of reviews express strong dissatisfaction, particularly concerning the management and certain staff members who are described as unprofessional, rude, or unresponsive. Issues include disputes over booking cancellations, unexpected charges, and a perceived lack of concern for guest complaints. Some guests felt that domestic travelers received less favorable treatment than international visitors. Service speed was also a point of concern for some, with reports of slow responses to requests.

Additional Information
A prominent theme in guest reviews pertains to booking and payment issues, with multiple reports of unexpected charges, difficulties with cancellations, and demands for advance payment upon arrival, even when bookings were made through third-party sites. Some guests felt misled by online photos, describing them as edited or not reflective of the actual room conditions. The hotel's traditional Rajasthani decor and exterior are frequently admired, contributing to a unique cultural ambiance. The hotel offers travel services, including taxi arrangements and pick-up from the station, though some found the taxi service to be overpriced. Guests also noted the presence of an attached travel agency, which can assist with local tours. The hotel is known for hosting festive celebrations, such as Holi, which adds to its vibrant atmosphere for guests during those times.