Kenton Palace Bariloche

The hotel offers an exceptional central location that places guests at the heart of the city, making it a standout feature for many. Its proximity to key attractions and public transport makes it an ideal choice for sightseers and tourists eager to explore the area. The hotel is also well-suited for couples seeking a convenient base for their romantic getaway, and families appreciate its accessibility to local amenities. Solo travelers will find it a comfortable and well-situated option for relaxation and exploration. Guests consistently highlight the staff's friendliness and the quality of the breakfast. To enhance your stay, be aware that the centralized heating system can make rooms quite warm, so plan accordingly. If you have mobility concerns, inquire about the alternative entrance to avoid the main stairs, and confirm parking details and costs in advance, as availability can be limited.

Facilities & Amenities
The hotel features a heated pool, though many guests describe it as small and shallow, often requiring a one-hour reservation slot. Feedback on the pool's water temperature is mixed, with some finding it lukewarm or even cold, and a few reporting issues with cleanliness. The sauna and spa area are available, with some guests enjoying them for relaxation, while others note a lack of ambiance or report that spa treatments incur additional costs. The gym is generally considered very basic, often consisting of only a couple of treadmills and limited weights, leading some to feel it's not a true fitness center. Wi-Fi connectivity is usually reliable in common areas, but frequently reported as slow or unstable within the rooms, which can be problematic for those needing to work. An elevator is available, though some guests mention it appears older. A dedicated playroom is a welcome addition for families traveling with children. Rooms are equipped with a minibar or fridge, though these are often empty or do not cool effectively. Complimentary hot and cold water dispensers are available in common areas.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with housekeeping services consistently maintaining tidy rooms on a daily basis. However, some isolated instances of rooms not being fully prepared upon check-in have been noted. Many guests find the room size to be on the smaller side, describing them as compact or very small, particularly for multiple occupants or those with significant luggage. While the beds are often described as comfortable, some double beds are formed by pushing two twin mattresses together, which can create a noticeable gap. A recurring concern is the heating system, which is centrally controlled and often results in rooms being excessively warm, even in cooler weather, as individual temperature adjustments are not possible. Many rooms lack air conditioning, prompting guests to open windows, which then leads to significant noise intrusion from the street, hallways, and adjacent rooms due to a lack of effective soundproofing. Bathrooms are frequently described as small and somewhat dated, with some guests experiencing flooding due to inadequate shower screens. Bathroom lighting is often reported as poor, and some vanities are located outside the main bathroom area. Showers typically offer good water pressure and hot water, though occasional delays or temporary outages have been mentioned. In-room amenities like televisions are often described as old, small, or having poor image quality, and hairdryers can be weak or faulty.

Dining & Food Quality
The breakfast service is consistently highlighted as a major positive, with guests praising its comprehensive nature, variety, and overall quality. The buffet offers an abundant selection of fresh and tasty items, including eggs, sausages, various breads, pastries, fruit salad, and cakes, along with coffee, juice, and yogurt. While the selection is generally good, some guests note that the menu remains largely the same each day. For those with specific dietary needs, options can be limited, though some reviews mention that special items like gluten-free bread or cookies were prepared upon request for celiac guests. The breakfast staff are widely commended for their attentiveness and friendly demeanor, contributing to a pleasant dining experience, though they can appear overwhelmed during peak times. Outside of breakfast, the hotel's restaurant offers a very limited menu, with some guests reporting that only basic items like ham and cheese toast are available, or that the restaurant is closed entirely outside of high season.

Location & Accessibility
The hotel's central location is its most celebrated attribute, positioning guests within easy walking distance of the Civic Center, the main commercial street (Mitre), and a wide array of restaurants, breweries, and shops. This prime spot makes it incredibly convenient for exploring the city's key attractions and accessing various amenities. Proximity to public transport stops is also a significant advantage, facilitating travel to other parts of the city and for excursions. While the hotel does offer some parking, it is very limited, often consisting of only a few spots that fill up quickly, making street parking difficult to find. Guests frequently mention issues with dropping off luggage directly at the entrance due to the lack of dedicated space. The hotel also provides paid parking options nearby, though these can be expensive and their availability is not always clearly communicated upfront.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional friendliness, helpfulness, and professional demeanor. Guests frequently highlight their attentiveness and cordiality across various departments. Reception staff generally earn high marks for their kindness and efficiency, often assisting with early check-ins, luggage storage, and transfer arrangements. However, some guests have reported mixed experiences with reception, citing instances of unhelpful or arrogant attitudes when addressing issues such as room changes, payment discrepancies, or access to facilities. The housekeeping team is commended for their diligent daily cleaning and for maintaining the hotel's overall cleanliness. The breakfast staff are particularly noted for their consistent friendliness and attentive service during meal times. Specific individuals are often mentioned for their willingness to assist with luggage, even navigating the entrance stairs. While many issues are resolved promptly, some guests have found that more complex problems, such as those related to air conditioning, safe functionality, or hot water supply, are not always addressed to their satisfaction.

Additional Information
Many guests express the opinion that the hotel, despite its official rating, feels more like a three-star property rather than a four-star, citing aspects such as the age of the building, room size, and limitations in facilities. The hotel maintains a pet-friendly policy, allowing guests to bring their animals for an additional daily fee, though no specific amenities are provided for pets. Guests should be aware of a mandatory municipal tax or eco-tax, which often requires a separate payment process, sometimes via a QR code, which can be inconvenient. The main entrance features stairs, which can be challenging for guests with heavy luggage or mobility issues; however, an alternative, more accessible entrance is available through the restaurant area. The hotel occupies an older building, and while renovations have been made, some aspects of the rooms and facilities reflect its age. Guests have noted that water bottles placed in the rooms are charged at a significantly high price, which some find surprising or misleading. While room service is available, there have been isolated reports of staff entering rooms without clear confirmation from guests. The centralized heating system often leads to very warm rooms, even when outside temperatures are cool. Due to a lack of soundproofing and its central location, rooms can be quite noisy.