Kipriotis Maris Suites

This hotel is widely recognized for its exceptional staff, who consistently go above and beyond to create a welcoming and family-like atmosphere, making guests feel truly valued. This strong emphasis on hospitality is a signature feature, with many guests highlighting the dedication and friendliness of the team. However, a significant recurring theme is the discrepancy between the hotel's advertised 4 or 5-star rating and the guest perception of it being closer to a 3-star property. This hotel is particularly well-suited for families seeking engaging entertainment and a child-friendly environment, as well as couples looking for a relaxing getaway with attentive service. Budget-conscious travelers may also find value here, provided they manage their expectations regarding the star rating. To ensure a smoother stay, it is advisable to confirm the air conditioning status upon arrival, especially during warmer months, and be prepared for a tourist tax that is often an unexpected additional cost.

Facilities & Amenities
The hotel offers a large swimming pool that is generally well-maintained and clean, providing ample space for guests, though its significant depth means it may not be suitable for weak swimmers or young children without supervision. A separate, shallower children's pool is available and often has a lifeguard in attendance. While there are usually plenty of sunbeds around the pool, some guests note they can be old or broken, and early morning towel placement for reservation is a common practice. A snack bar provides light meals like sandwiches, pizza, burgers, and hot dogs, along with ice cream, which is appreciated by families. Guests can access a gym and spa facilities at a nearby sister hotel, though all-inclusive benefits may not extend to these. Wi-Fi is available, but its strength in rooms can vary.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, with many noting that the rooms are dated and in need of renovation. Common issues include mold in bathrooms, dirty walls, cobwebs, and general wear and tear on fixtures. Some guests report ants in their rooms and on the property, despite daily cleaning efforts. While some reviews praise daily maid service and fresh towels, others mention inconsistent cleaning, with only beds made and towels changed, but floors left uncleaned. A significant point of concern for many is the air conditioning, which is frequently reported as non-functional or only activated later in the season, leading to uncomfortably hot rooms. Beds receive varied comments, with some finding them comfortable and others describing them as hard or saggy. In-room amenities like showers are often criticized for poor design or functionality, and the provision of drinking water in rooms is inconsistent after the initial bottle.

Dining & Food Quality
The hotel's dining experience receives varied feedback, with many guests finding the food quality to be good, offering a wide selection, especially during themed nights such as Greek, Mexican, and Chinese cuisine. However, a common complaint is that the food is often lukewarm or cold, and popular items are slow to be replenished. Breakfast is described as basic, with a focus on various egg preparations and limited meat options, though some appreciate the occasional inclusion of cava and smoked salmon. The snack bar offers convenient options like sandwiches and pizza. All-inclusive drinks are frequently described as watered down or generic, and cocktails are often pre-made and overly sweet. The restaurant can become crowded, leading to queues, and some guests note the lack of air conditioning and the presence of bees or other insects in the dining area.

Location & Accessibility
The hotel boasts a convenient location, situated just a short walk from the beach, which is primarily pebble rather than sand, making water shoes advisable. The beach area includes sunbeds and a small bar offering soft drinks and sandwiches for guests. For those wishing to explore, Kos Town is easily accessible, approximately a 10-minute taxi ride away, or a longer walk of 30-50 minutes. Public bus service is available directly outside the hotel, though it can be infrequent and chaotic. Bike hire is also an option for local exploration. Some rooms face a neighboring hotel that plays loud music into the late hours, which can be a disturbance for guests seeking quiet. While parking is not a major theme, car and bike rental services are conveniently located next door.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their efforts to make stays enjoyable and memorable. The entertainment team is particularly commended for their engaging activities and ability to create a welcoming atmosphere for both children and adults. The hotel's inclusive approach to employing staff with hearing impairments is frequently noted and appreciated by guests, who find these team members to be exceptionally friendly. While many guests experience quick check-in processes, some report initial issues with room allocation or long waits. Housekeeping service is generally seen as satisfactory, though some guests note inconsistencies in daily room cleaning beyond basic bed making and towel changes. Management, including the hotel and restaurant managers, receives mixed reviews, with some guests praising their hands-on approach and responsiveness, while others describe them as dismissive or unapproachable.

Additional Information
Guests should be aware of a tourist tax that is collected upon arrival, which can be a significant and unexpected cost for the duration of the stay. A recurring issue highlighted by many reviews is the hotel's policy regarding air conditioning activation, which is often not fully functional until June 1st, leading to uncomfortably warm rooms during late May. Furthermore, the hotel's water policy dictates that only the first bottle of water in the room is complimentary, with subsequent bottles requiring purchase or refills from the bar. While the hotel is part of a larger group, and guests may access facilities at sister hotels, it is important to note that all-inclusive benefits may not transfer, and additional costs could apply. For guests with mobility issues, it is advisable to request rooms closer to the main facilities, as some accommodations are located up steep inclines and the property lacks elevators.