Kore Tulum Retreat And Spa Todo Incluido

This hotel offers a tranquil escape, often praised for its spacious rooms and a setting immersed in lush vegetation that provides stunning ocean views. It is particularly well-suited for couples seeking a romantic and peaceful getaway, as well as nature lovers and sightseers interested in exploring nearby attractions. While many guests appreciate the serene atmosphere, it is important to manage expectations regarding the hotel's overall condition, as numerous reviews highlight a significant need for refurbishment and maintenance. To enhance your stay, consider dining at local restaurants to experience more varied cuisine, and be prepared for potential inconsistencies in the availability of advertised amenities and services.

Facilities & Amenities
The hotel features a pool area that many guests find beautiful and relaxing, offering a serene space to unwind. The spa is frequently mentioned, with many guests praising the quality of the massages and the professionalism of the therapists, though some note that other spa facilities like the steam room or hot tubs may not be fully functional or heated. While the hotel is set amidst natural beauty, several guests report that the fitness center equipment is old or unsafe, and that advertised amenities such as multiple restaurants, snack bars, and entertainment are often non-existent. Wi-Fi connectivity is a common concern, with many experiencing spotty or unreliable service. Free bike rentals are available and appreciated for exploring the local area, but some bikes are described as being in poor condition.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with some finding the spacious rooms to be very clean and well-maintained, featuring comfortable beds and good air conditioning. However, a significant number of reviews highlight pervasive issues, including a frequent lack of hot water or very low water pressure, and occasional water cuts. Many guests report signs of disrepair such as leaky ceilings, stained sheets, and a persistent drainage smell in bathrooms. While rooms often include a jacuzzi, guests frequently mention that these are dirty, unusable, take hours to fill, or only provide cold or discolored water. Some also note the presence of bugs and outdated or broken in-room amenities like televisions.

Dining & Food Quality
Feedback on dining and food quality is largely negative, with many guests expressing disappointment. While some find the food acceptable or even delicious, a consistent theme is the limited and unvaried menu variety, with many advertised items frequently unavailable due to a lack of ingredients. Guests describe the food quality as bland, unseasoned, or even inedible, with complaints ranging from raw dishes to food tasting like it came from a refrigerator. Despite being advertised as an all-inclusive, many guests report that the hotel operates with only one restaurant and no buffet, contrary to expectations. Cocktails are often described as watery or made with low-quality alcohol, and room service may not be available as advertised.

Location & Accessibility
The hotel's central location is a significant draw for many, nestled within lush vegetation and offering easy access to natural beauty. It is conveniently situated near attractions such as Jaguar Park and the Tulum ruins, making it suitable for exploration. However, a major point of contention is the beach access; the hotel is located on a rocky shoreline and does not offer direct, swimmable entry to the ocean. Guests often need to pay an additional fee to access nearby public beaches within the national park. While bikes are available for rent to reach these areas or downtown, their condition is frequently noted as poor. Parking is generally available, though some guests mention it can be expensive.

Staff & Service
The staff receives mixed reviews, with many guests praising their friendly and attentive service, highlighting specific individuals for their helpfulness and positive attitude. Some guests report a quick check-in process and a willingness from staff to accommodate requests. However, a notable number of reviews describe negative experiences, particularly with reception staff being unhelpful or indifferent. Complaints include slow service, a perceived lack of communication, and unresponsiveness to phone calls or emails. Some guests feel that the staff lacks adequate training or professionalism, leading to inconsistencies in the quality of service provided throughout the stay.

Additional Information
A recurring concern among guests is the discrepancy between the advertised all-inclusive package and the actual offerings, with many feeling that the services provided do not align with the "all-inclusive" designation. The hotel is generally described as having a quiet atmosphere, making it suitable for relaxation rather than a party environment. Several reviews mention issues with the refund process for cancellations or early departures, with guests struggling to receive their money back. Guests should also be aware of a deposit policy required upon check-in and a fee for lost wristbands, which are mandatory for identifying guests. Furthermore, some reviews from former staff or vendors indicate issues with the hotel's payment practices.