Hotel Krebs Interlaken

This historic hotel, often described as a "Grand Dame" with enduring charm, is a memorable choice in Interlaken, particularly for its central location just steps from the Interlaken West train station and its traditional Swiss restaurant renowned for fondue. Guests consistently highlight the hotel's cleanliness, spacious rooms, and the exceptionally friendly and helpful staff. It is an ideal fit for sightseers and explorers eager to access regional attractions, as well as couples seeking a charming getaway and families appreciating the comfortable accommodations. To enhance your stay, consider indulging in the hotel's authentic Swiss cuisine, especially the popular fondue. Guests should also be aware of the unique design of some showers, which feature high bathtubs, and remember to utilize the complimentary transport pass for local travel.

Facilities & Amenities
Guests appreciate the hotel's thoughtful in-room amenities, which include a generous supply of toiletries, slippers, complimentary water bottles, a coffee maker, a kettle, and a fridge, ensuring a comfortable and convenient stay. The presence of AC in the rooms is a significant plus, as it is not universally available in Swiss hotels. The hotel provides reliable Wi-Fi connectivity throughout the property, allowing guests to stay connected. While the restaurant and bar areas are noted for their traditional ambiance, some guests found them a bit dated, though many enjoyed the offerings. The hotel features both an older and a more modern elevator for guest convenience. A convenient car park is available on-site for a daily fee. A unique and beloved feature is the presence of a friendly hotel cat, often seen greeting guests in the lobby. Additionally, guests receive a complimentary transport pass for local travel.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. Many reviews highlight the spacious rooms, which offer ample space for relaxation. The comfortable beds are a recurring positive, though a few guests found them either too soft or noted issues with mattress toppers. In-room amenities such as toiletries, a coffee maker, kettle, and fridge contribute to guest comfort. While generally quiet, some guests reported minor noise levels from street noise when windows were open or occasional elevator noise. A notable point of mixed feedback concerns the bathroom design, particularly the high bathtubs which some found challenging to navigate. There were also isolated reports of water leakage from showers, mold in grout, and issues with outlets. The room temperature is generally well-controlled with AC, though some found rooms too warm at night.

Dining & Food Quality
The hotel offers a breakfast buffet that most guests find to be a great start to the day, featuring a good breakfast variety including hot food options like scrambled eggs and bacon, alongside fresh fruit and yogurt. However, some guests noted that the hot food was not always consistently replenished or warm, and a few found the overall selection basic. The restaurant receives mixed but generally positive feedback, with many praising its fondue and other traditional Swiss fare, such as veal rosti, for their quality and taste. Service in the restaurant is often described as attentive and friendly. The bar area is also appreciated for its atmosphere and drink selection. A point of contention for some guests was a specific sharing policy in the restaurant, where an additional charge was applied per person for sharing dishes, which led to frustration for a few.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly in the heart of Interlaken. It is exceptionally convenient, situated just a few minutes' walk from the Interlaken West train station and the local bus station, providing excellent connectivity for exploring the region. The surrounding area is bustling with numerous shops, diverse restaurants, and essential amenities like a supermarket and even a McDonald's directly across the street. Despite its vibrant setting, many guests found the hotel surprisingly quiet at night. For those traveling by car, parking is available on-site, albeit for a daily fee, offering a convenient solution in a busy town center. This prime position makes it an ideal base for both local exploration and excursions to the wider Swiss Alps.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly staff and helpful staff, contributing significantly to a positive guest experience. Guests frequently commend their attentive service, from the quick check-in process to their willingness to go above and beyond, such as assisting with luggage storage and providing valuable local information. The housekeeping team is noted for their efficiency and meticulous attention to detail, ensuring rooms are clean and well-maintained. Staff are generally very accommodating requests, including providing extra pillows or facilitating room upgrades. While the vast majority of feedback is positive, a few isolated incidents mentioned some staff members being less professional, including issues with communication, perceived unhelpfulness regarding specific room problems, or internal staff interactions being overheard by guests. Overall, the dedication to guest satisfaction is a recurring theme.

Additional Information
Beyond the standard offerings, the hotel features a beloved hotel cat that often greets guests, adding a unique and charming touch to the stay. Guests should be aware of certain hotel policies and potential fines related to room care, such as charges for water damage or taking food from the breakfast buffet, which are communicated upon arrival. The hotel also operates a souvenir shop on-site, offering a convenient option for gifts. While the hotel provides excellent service, some guests noted the absence of dedicated porter service for luggage assistance. Additionally, a few reviews mentioned that an iron was not available in the room, and one guest reported that hot water for guests outside of the bathroom was chargeable. These specific details contribute to the overall guest experience.