Hotel Krone Bad Cannstatt

The hotel is primarily noted for its central location in Bad Cannstatt, offering convenient access to local attractions like Wasen and Wilhelma. However, this advantage is consistently overshadowed by widespread issues concerning extreme lack of cleanliness, pervasive mold and unpleasant odors, and the non-existent or dysfunctional state of basic amenities such as Wi-Fi, television, hot water, and heating. The check-in process is also highly unusual and problematic. This hotel is best suited for budget travelers or those needing a very basic place to sleep for a night, particularly if their priority is proximity to specific local events. Guests should manage expectations for a rudimentary stay and be prepared for significant inconveniences. It is advisable to confirm check-in procedures and room amenities directly before arrival, and to consider bringing your own toiletries and towels.

Facilities & Amenities
Many guests reported a complete absence of Wi-Fi and television service, despite these often being advertised. The lack of a functional lift was a significant inconvenience for those with luggage, especially given the steep and narrow staircases. A recurring and critical issue was the absence of hot water for showers, or heating that was either non-functional or stuck on full power, making rooms uncomfortably cold or hot. Shower facilities were frequently described as dilapidated, with moldy shower curtains or no curtains at all, and some rooms lacked an in-room shower entirely. Basic amenities like toilet paper were also sometimes missing, and a few guests noted issues with broken windows.

Cleanliness & Room Comfort
The most prevalent complaint across reviews was the severe lack of cleanliness, with rooms and bathrooms consistently described as filthy, squalid, and neglected. Pervasive mold was reported in bathrooms and on walls, contributing to strong, unpleasant odors, including cigarette smoke, dampness, and body odor. Guests frequently found dirty sheets upon arrival, and rooms were not serviced during their stay. The beds were often deemed highly uncomfortable, with sagging mattresses and springs that were easily felt, and some guests reported bed bugs. Noise was a significant issue, with thin walls allowing street noise, construction sounds, and loud neighbors to disturb sleep. Some rooms lacked a private toilet or shower, requiring guests to use shared facilities.

Location & Accessibility
The hotel's central location in Bad Cannstatt was consistently highlighted as its primary advantage, offering convenient access to local attractions like Wasen and Wilhelma, as well as public transportation links to the city center. However, this benefit was often overshadowed by significant accessibility challenges. The check-in process required guests to travel approximately one kilometer to a different location to collect keys, which was particularly inconvenient for those with luggage or during adverse weather. Parking was a major concern, with guests reporting a lack of available spaces and the necessity of paying for off-site parking. The central setting also meant rooms were often exposed to considerable street noise, construction sounds, and disturbances from nearby establishments.

Staff & Service
Guest experiences with staff were mixed; while some described individual staff members as friendly and helpful, a significant language barrier was frequently reported, with many staff speaking little to no German or English, making communication difficult. The check-in process was a major point of frustration due to its remote location and the lack of clear instructions, sometimes leading to guests being stranded. Many reviews noted a general lack of staff presence at the hotel's reception, making it difficult to address issues or check out. There were also reports of staff being unresponsive to complaints or aware of problems like lack of hot water but failing to inform guests.

Additional Information
Several guests reported being unexpectedly transferred to a different hotel upon arrival, sometimes due to the original hotel being closed or having issues like water damage. A concerning practice mentioned by multiple reviewers was staff taking photos of guests' identification documents with personal phones, raising privacy concerns. While some reviews indicated a pet-friendly policy, specific details or suitable areas for pets were not consistently clear. The overall sentiment among many guests was that the establishment did not meet basic hotel standards, often being described as a "flophouse" or "mission" rather than a proper hotel, suitable only for very short, basic stays for those with extremely low expectations.