Hotel Krystal Beach Acapulco (Acapulco, Mexico)

Hotel Krystal Beach Acapulco (Acapulco, Mexico)

About Hotel Krystal Beach Acapulco

Conveniently located in the Golden Zone, Hotel Krystal Beach Acapulco offers beachfront accommodations with an outdoor pool and two on-site restaurants. All-inclusive packages are available. Each hotel room features a private bathroom and air conditioning. In-room amenities include cable TV, safe, hairdryer and iron/ironing board. Some rooms also include a balcony or terrace. Mountain, ocean and city views are offered. Sun loungers can be found poolside or on the beach, while an outdoor hot tub is ideal for those looking to rest and relax. A business centre and meeting facilities are located on-site. Younger guests may enjoy the pirate-themed children’s pool, complete with waterslide. Guests can tuck into an international buffet at the Aquamarine restaurant, while à la carte seafood is served in La Palapa. Drinks are available from the lobby bar and pool bar. Hotel Krystal Beach Acapulco is across the street from Papagayo Adventure waterpark and two minutes from Gran Plaza shopping centre.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Costera Miguel Aleman 163, 39670, Acapulco, Mexico

Rating overview

  • Location
    Good  7.8 / 10
  • Rooms
    Okay  6.7 / 10
  • Service
    Fair  7.0 / 10

Positive Reviews


Good location in Golden Zone.

The hotel is located in Acapulco's Zona Dorado, or Golden Zone, the part of the city most frequented by tourists. Previous guests have been impressed with this location, reporting that it's easy to reach many of the city's most popular attractions. Best of all, the hotel is located right on the beach.


Accommodations are kept clean.

Despite being worn around the edges, guests report that the hotel's housekeeping team does a good job of cleaning accommodations. Most are pleased to find their room clean and tidy, while daily housekeeping is said to stick to high standards.


Superb views on offer.

Many of the hotel's guestrooms offer picturesque views, according to reports. Views of the Sierra Madre Mountains and Acapulco Bay are obvious favourites, but even rooms offering city views are said to be fairly impressive.

Negative Reviews


Property showing signs of age.

Previous guests report that the hotel is starting to show signs of aging, going on to suggest that it's time for an update. Routine criticisms include near-threadbare towels, outdated appliances, scuffed furnishings and loose fittings.


Long waits a common concern.

Many guests have been unfortunate enough to experience long waits during their stay. The most common culprits when it comes to unwanted delays seem to be a dawdling check-in process, painstakingly slow elevators, and a valet parking service that seemingly takes forever to deliver your vehicle.


Ineffective AC makes for sticky stay.

Reports indicate that the hotel's air conditioning system is not always up to scratch. Many guests have complained that AC units are ineffective, meaning rooms remain hot, stuffy and sticky for the duration of your stay.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Hot tub
  4. Body treatments
Hotel facilities
  1. Café
  2. Arcade/Video games
  3. Entrance Hall/lobby
  4. Elevator
For children
  1. Childcare
  2. Playground
  3. Kids' club
  4. Organised activities for kids
  1. Wheelchair accessible
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Golf course

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Costera Miguel Aleman 163 , 39670 , Acapulco , Mexico
Telephone: +52(744)4855050 | Fax: +52(744)4855543

Cleanliness policies

  • Room service

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