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Hotel Krystal Cancún (Cancun, Mexico)


Hotel Krystal Cancún (Cancun, Mexico)

About Hotel Krystal Cancún

Hotel Krystal Cancún boasts beachfront resort accommodations in the Hotel Zone. The resort is located across from the Cancún Convention Center and offers an All-Inclusive option. Parking is complimentary and Wi-Fi access is available throughout the property. All rooms are air conditioned and feature a minibar, personal safe, and flat screen TV. The white marble floors add a luxurious touch, and guests will be able to enjoy incredible views from their rooms. Hotel Krystal Cancún boasts an outdoor pool, Jacuzzi, full service spa, and a fitness center. Guests can also lounge at the resort’s Beach Club. Laundry services and 24-hour reception is available for added convenience. El Mortero offers gourmet Mexican fare to Mariachi music. Guests can also dine at Aquamarina, Las Velas, or at any of the onsite bars. The resort is a 20-minute drive from the Cancún city center. La Isla Shopping Mall is only two miles away, and the Interactive Aquarium is a five-minute drive.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Rating overview

trivago Rating Index based on 13605  reviews from:
  • Agoda(7.4/10),
  • Expedia(6.4/10),
  • Location
    Excellent  8.9 / 10
  • Rooms
    Good  7.8 / 10
  • Service
    Fair  7.4 / 10

Positive Reviews


Beachfront Location

Krystal Cancún boast a perfect, beachfront location, just a short distance away from plenty of shopping, dining, and nightlife. Cancún city center can be reached within 20 minutes by car, where guests can explore Mercado 28 public market and Parque de las Palapas. In addition, there are plenty of activities nearby the hotel, including snorkeling and sailing.


Poolside Paradise

Guests loved the oceanfront pool area and the beach. There are always plenty of free loungers and umbrellas available by both, and a bar area as well.


Amazing Accommodations

Overall, guests were very impressed with the beautiful rooms with modern décor. Accommodations appear new and recently renovated. Guests described them as spacious, clean and comfortable. Most rooms feature gorgeous views of the Caribbean Sea or the lagoon. Furthermore, most guests also raved about the rainfall showerhead.

Negative Reviews


So-So Soundproofing

Though most guests didn't have a complaint, some did mention that the rooms could use better sound proofing. Noise from nearby nightclubs, as well as your neighbors, can be a nuisance. If you're a light sleeper, you may want to request a quiet room, and bring a pair of earplugs as a precaution.


Boring Breakfast

Most guests were disappointed with the breakfast offerings, saying that it was repetitive and offered a poor selection to choose from. In addition, guests also weren't impressed with the onsite restaurants, describing them as mediocre.


Review Your Receipt

Make sure to double-check your bill before you check out. Several guests reported billing errors on their receipt. Fortunately, if you spot one, the staff will be happy to correct it immediately.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Solarium
Property amenities
  1. Entrance hall/lobby
  2. Gym
  3. Hairdresser
  4. Hotel bar
Room amenities
  1. Balcony (upon inquiry)
  2. Openable windows
  3. Television
  4. Cosmetic mirror
Theme / Type
  1. Convention hotel
For children
  1. Playground
Sports facilities
  1. Yoga
  1. Accessible bathroom
  2. In-room accessibility
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Paseo Kukulcan Km 9 lotes 9 y 9 A , 77500 , Cancun , Mexico
Telephone: +52(998)8489800 | Fax: +52(998)8489813 | 

Frequently Asked Questions about Hotel Krystal Cancún

  • Is there a pool area at Hotel Krystal Cancún?

    No, Hotel Krystal Cancún doesn’t offer pool areas.

  • Are pets allowed at Hotel Krystal Cancún?

    No, Hotel Krystal Cancún doesn’t allow pets.

  • Is parking available at Hotel Krystal Cancún?

    No, Hotel Krystal Cancún doesn’t provide parking.

  • What time is check-in and check-out at Hotel Krystal Cancún?

    Check-in at Hotel Krystal Cancún is available from: . Check-out time is by .

  • Where is Hotel Krystal Cancún located?

    Hotel Krystal Cancún is located in Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico.

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