Hotel Krystal Urban Cancún Centro (Cancun, Mexico)


Hotel Krystal Urban Cancún Centro (Cancun, Mexico)

About Krystal Urban Cancún Centro

Situated in the Malecon area of downtown Cancun, the Krystal Urban Cancún Centro offers amenities such as a business centre and an outdoor pool. Nearby attractions include Plaza Las Americas and the Cancun Planetarium. Along with air-conditioning and en-suite bathroom facilities, rooms feature private balconies, cable TV, laptop compatible safes, desks, and tea and coffee making facilities. Suites with kitchens and separate living and dining areas are also available. Facilities at the Krystal Urban Cancún Centro include a 24-hour front desk, meeting space, dry cleaning and laundry, and complimentary valet parking. Guests also enjoy access to a private beach with cabanas. On-site dining comes courtesy of Restaurant Aquamarina and the hotel’s Lobby and Sushi Bar, both of which are open daily. This hotel also offers a pool bar and room service during limited hours. This hotel is a short walk from the Malecon Tajamar boardwalk and a 12-minute drive from Plaza Caracol.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Av. Sayil Mz 1 Lote 4C-07 SM 4A, 77500, Cancun, Mexico

Rating overview

trivago Rating Index based on 2486  reviews from:
  • Location
    Very good  8.3 / 10
  • Rooms
    Good  7.9 / 10
  • Service
    Very good  8.0 / 10

Positive Reviews


Size of the rooms on offer

You will be pleasantly surprised upon first entering your room, as you will find more space than expected. Each room on offer over accommodates for the allowed occupancy to ensure that no guest is left feeling cramped.


Comfortable beds on offer

As soon as your head hits the pillow, you will be put into a state of relaxation. The beds on offer throughout this hotel are some of the finest quality beds you will find, making your sleep more comfortable than ever.


Value for money

Many guests have complimented this hotel on its exceptional value for money. You will certainly struggle to find another hotel in the area with similar facilities at a lower rate. If you are on a budget but wish to have all the facilities you need, this hotel is a great option for you.

Negative Reviews


Issues with Wi-Fi

Although you will be able to access the Internet throughout this hotel, you might get frustrated trying to connect. The Wi-Fi signal is quite low in some parts of the building, making it hard to have a stable connection to the Internet. This can become frustrating if you're trying to get work done.


Cleanliness needs improving

The housekeeping staff at this hotel need to work harder to maintain a higher level of cleanliness throughout. There have been multiple complaints from guests who have been disappointed to find dirty rooms upon arrival.


Noisy exteriors

Even though most guests enjoyed their time spent at this hotel, there have been several issues regarding the noisy rooms at night. Due to a lack of soundproofing and the thin walls that separate each room from the next, you are bound to hear your neighbours.

All amenities

Property amenities
  1. Business centre
  2. Café
  3. Elevator
  4. Gym
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Openable windows
  4. Television
  1. Accessible parking

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Av. Sayil Mz 1 Lote 4C-07 SM 4A , 77500 , Cancun , Mexico
Telephone: +52(998)8488000

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