L.A.H. Hostellerie

The hotel offers a truly unique and memorable experience, embodying its "Like at Home" concept through exceptional personalized service and an intimate atmosphere. This boutique hotel, with its limited number of luxurious suites, stands out for making guests feel genuinely welcomed and cared for. Its signature feature is the unparalleled dedication of its staff, who consistently go above and beyond to ensure a comfortable and special stay. The hotel is an ideal fit for couples seeking a romantic and tranquil getaway, families looking for spacious and accommodating lodging, and discerning travelers who appreciate sophisticated decor and high-quality service. To maximize your experience, guests highly recommend taking advantage of the complimentary transfer service to the city center and indulging in the delightful afternoon tea, which adds to the hotel's charm and hospitality.

Facilities & Amenities
Guests consistently praise the hotel's well-maintained and inviting facilities, designed to enhance relaxation and comfort. A standout feature is the heated pool, which offers both indoor and outdoor sections, often accompanied by a beautiful view, providing a perfect spot for unwinding. The hotel also features a sauna for further relaxation and a fitness center, though some guests noted it could be more comprehensively equipped. A unique offering is the fully equipped gourmet kitchen, available for guests who wish to prepare their own meals, adding a touch of home. Other amenities include a curated library and DVD collection, providing entertainment options. While Wi-Fi is available, some guests experienced occasional slowness or instability. The complimentary transfer service to the city center is highly valued, ensuring convenient access to local attractions. Additionally, massage services are available for ultimate pampering.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its impeccable cleanliness and the exceptional room comfort. Guests frequently highlight the spacious rooms, which are beautifully decorated and offer a cozy, luxurious ambiance. The comfortable beds, often king-sized, are equipped with high-quality linens and soft pillows, ensuring a restful night's sleep. Bathrooms are equally impressive, featuring heated floors for added comfort in colder weather, towel warmers, and often include bathtubs or jacuzzis for a luxurious soak, though a few guests noted some older bathtub fixtures. Showers provide good water pressure. Rooms are well-appointed with air conditioning and heating, a coffee maker, and a minibar. Guests appreciate the thoughtful touches like Natura amenities and personalized notes with chocolates during turn-down service. While most guests find the rooms quiet, some have reported minor noise levels from adjacent areas or upper floors. Many rooms also boast lovely mountain views or come with balconies.

Dining & Food Quality
Dining at the hotel is consistently praised as a highlight of the guest experience, particularly the breakfast and afternoon tea. The breakfast is described as excellent, delicious, and abundant, featuring a wide variety of high-quality, fresh ingredients. Guests can enjoy made-to-order items such as eggs Benedict, tapioca, and waffles, alongside an array of cakes, pastries, and fresh fruits. While most coffee is well-received, some guests expressed a preference for improved coado coffee. The breakfast service is flexible, with options for extended hours until noon and in-room delivery. The complimentary afternoon tea is a charming and delightful experience, offering natural teas, homemade cakes, and biscuits. For other meals, the hotel provides dinner and room service options, with a menu of simple yet well-prepared dishes using quality ingredients, including popular choices like fondue and capeletti in brodo. A unique offering is the churrasco by the pool, available for guests to enjoy.

Location & Accessibility
The hotel boasts an excellent and privileged location, situated on a hill that offers beautiful views while maintaining a serene atmosphere. It strikes a perfect balance, being close enough to the vibrant Capivari center (approximately 800 meters away) for easy access to attractions, yet sufficiently removed to ensure tranquility and escape the bustling crowds. Guests appreciate its proximity to various tourist spots and dining options, making exploration convenient. A significant advantage highlighted by many is the complimentary transfer service provided by the hotel. This shuttle service operates regularly to and from the Capivari center, offering immense convenience and eliminating concerns about parking, which can be challenging in the area. While walking to the center is possible, the transfer service is a comfortable and highly recommended alternative, especially for those preferring not to navigate the uphill return.

Staff & Service
The staff and service at the hotel receive overwhelming praise, consistently described as the highlight of the guest experience. The team is noted for being exceptionally cordial staff, attentive service, kind, educated, and professional staff, always going above and beyond to make guests feel genuinely at home. The smooth check-in process is often mentioned, characterized by a personalized approach rather than a traditional counter. Guests commend the staff's personalized attention, which includes thoughtful gestures like welcome letters, surprise birthday cakes, and evening treats left in rooms. The concierge service is highly valued for providing excellent recommendations on local tours, restaurants, and activities. The hotel also offers family-friendly service, with staff readily accommodating specific needs, such as preparing food for babies. Overall, the quick service and proactive approach of the team contribute significantly to a memorable and comfortable stay, making guests feel truly pampered.

Additional Information
This boutique hotel distinguishes itself through its intimate scale, featuring only nine luxurious suites, which contributes to its exclusive and personalized ambiance. The hotel's decor is consistently praised for its sophisticated and elegant design, incorporating beautiful Brazilian wood and furniture that enhance the "Like at Home" concept. Guests appreciate unique touches such as the availability of a BBQ by the pool for private dining experiences and the use of specific Natura brand amenities in the bathrooms. While the hotel generally excels, some guests noted minor issues like the absence of smart TVs or courtesy water in rooms, and a few mentioned that the Wi-Fi could be slow or unstable. One guest also highlighted a 10% service charge applied to the total bill, which was an unexpected addition. Despite these minor points, the overall experience is overwhelmingly positive, emphasizing the hotel's commitment to creating a unique and welcoming environment.