La Casona de La Roza

The property is a beautiful old Spanish mansion or "casona" nestled in a tranquil, rural setting, offering a memorable escape from city noise. Its signature feature is the serene environment and picturesque surroundings, making it an ideal choice for couples seeking intimacy and relaxation, families who appreciate spacious accommodations and safe areas for children to play, and sightseers looking for a convenient base to explore the natural beauty of Asturias. Guests consistently highlight the peaceful atmosphere, the comfort of the spacious apartments, and the well-maintained gardens that contribute to a sense of disconnection and calm. For those planning a visit, it is highly recommended to arrive by car due to the rural location, as it can be challenging to reach on foot, and it is advisable to confirm check-in procedures and key collection details in advance to ensure a smooth arrival.

Facilities & Amenities
Guests consistently praise the spacious apartments, which are often described as being much better than depicted in photos and feeling brand new. The kitchens are notably well-equipped, featuring a microwave, oven, hob, juicer, toaster, blender, and a complete set of kitchenware, making self-catering convenient. Many apartments also include a washing machine and a drying rack, which is particularly useful for longer stays. The property offers ample parking directly in front of the apartments, and the gardens are beautifully maintained, providing a pleasant outdoor space. Guests also appreciate the strong Wi-Fi signal available throughout the property. However, some guests were disappointed by the gym, which was described as small, having few machines, some of which were broken, and only being accessible when staff were present.

Cleanliness & Room Comfort
The cleanliness of the accommodations receives widespread acclaim, with many guests describing the apartments as spotless and impeccably maintained. The beds are consistently highlighted as being exceptionally comfortable, ensuring a restful night's sleep. Guests appreciate the spaciousness of the rooms and the cozy furniture, which contributes to a welcoming atmosphere. While most guests enjoy the overall tranquility and quietness of the surroundings, some have noted that the walls can be thin, occasionally leading to noise from neighboring apartments. The heating system effectively keeps the rooms warm even in cold weather, though a few guests mentioned that the lack of air conditioning could make rooms warm during hotter periods. Some minor suggestions included adding an extra towel rack or better lighting in the bathroom, and a few guests wished for a television in the bedroom or mosquito nets for the windows.

Dining & Food Quality
Feedback regarding dining options is somewhat mixed. While some guests found the breakfast to be very complete and satisfying, offering a good start to the day, others described it as rather scarce or in need of improvement, suggesting there's room for enhancement in variety or quantity. For those who experienced catering services, particularly for events hosted at the property, the food quality was highly praised, described as delicious and abundant, complemented by fantastic service that made the occasion perfect. The property's rural setting means that on-site dining options are primarily limited to breakfast, prompting guests to utilize the well-equipped kitchen facilities in their apartments for other meals or to explore the diverse local restaurants available in nearby Villaviciosa.

Location & Accessibility
The property boasts an excellent location in the countryside, offering a peaceful and quiet retreat away from urban bustle, yet it remains highly accessible. It is conveniently situated just five minutes from Villaviciosa, providing easy access to local activities, restaurants, and essential services like supermarkets and a 24-hour medical center. Guests appreciate the beautiful surroundings and scenic views, making it an ideal base for exploring various attractions across Asturias. While the location is perfect for those seeking tranquility, it is strongly recommended to travel by car or taxi, as reaching the property on foot can be challenging. Ample and convenient parking is available directly on the premises, adding to the ease of access for guests with vehicles.

Staff & Service
The staff and owners receive high praise for their friendly and attentive service, with many guests describing their interactions as exquisite and welcoming, as if they were long-time acquaintances. Guests appreciate the excellent communication and the prompt responses to inquiries, including helpful recommendations for local sights and dining. However, feedback on the check-in process is mixed; while some found it smooth, others experienced difficulties, particularly with early arrivals or key collection, noting a lack of staff presence at reception during certain hours. A few guests reported frustrating experiences with staff who were perceived as unhelpful or even rude during initial contact, especially when trying to resolve arrival issues. Despite these isolated incidents, the overall sentiment highlights the staff's dedication to providing a pleasant stay, including going out of their way to assist with issues like being locked out of a room.

Additional Information
Guests should be aware of certain house rules and policies that some found to be strict or unclear, including expectations regarding apartment cleanliness upon departure, which led to concerns about potential additional charges. The cancellation policy is noted as being non-refundable, with full charges applied even for cancellations made a month in advance, a practice some guests found unfortunate. It is important to note that daily towel changes or cleaning services are not standard but can be requested in advance for an additional fee. Some guests also reported difficulties in confirming pre-booked activities or receiving timely responses to email inquiries after their initial reservation. On a positive note, some guests received thoughtful gestures, such as a gift of cider, enhancing their overall experience.