Hotel La Passerelle

This hotel is highly regarded for its picturesque riverside setting and its acclaimed restaurant, which consistently receives praise for its delicious cuisine. Guests frequently highlight the friendly and attentive staff who contribute significantly to a welcoming atmosphere. The accommodations are generally noted for their cleanliness and comfort, offering a pleasant stay. It is an ideal choice for couples seeking a tranquil escape, families with children due to its amenities, and food enthusiasts drawn by its culinary reputation. Many guests appreciate the excellent value for money offered. To enhance your experience, it is advisable to make dinner reservations in advance given the restaurant's popularity, and guests sensitive to noise might consider requesting a room away from the main dining area.

Facilities & Amenities
The hotel provides a large parking space, including electric car charging stations, making arrival convenient for guests. A significant draw is the beautiful garden and spacious terrace situated directly by the Ourthe river, offering a serene setting for relaxation and outdoor dining. For families, a dedicated playground is available for children. While the hotel offers Wi-Fi access, some guests noted that mobile reception within the building can be challenging. An elevator is present for convenience, though a few reviews mentioned it is separate from the main hotel building and could benefit from more frequent cleaning.

Cleanliness & Room Comfort
Guests generally describe the rooms as clean and well-maintained, with many appreciating the comfortable beds and quality bedding that ensure a restful sleep. Some rooms offer pleasant views of the water, adding to the ambiance. However, feedback on room size is mixed, with some finding them spacious while others described them as small or compact. A recurring point of feedback is the limited number of power outlets and the absence of coffee facilities within the rooms. While most found the rooms quiet, some guests reported noise levels from the corridor, adjacent rooms, or the busy restaurant below, and a few noted minor maintenance issues such as a loose toilet seat or broken insect screens.

Dining & Food Quality
The hotel's restaurant is a major highlight, consistently receiving high praise for its excellent cuisine and delicious food. Guests commend the wide choice on the menu, which includes seasonal specialties like wild game in autumn and mussels in summer. Specific dishes such as trout, steak, cod, and particularly the thick fries and waffles, are frequently singled out for their quality and preparation. The breakfast buffet is described as super, plentiful, and varied, featuring fresh products, a good selection of bread, and fresh fruit salad. The dining experience is enhanced by the cozy atmosphere and attentive service, even during busy periods.

Location & Accessibility
The hotel boasts a beautiful location directly on the banks of the Ourthe river, offering a tranquil and natural setting. This makes it an excellent starting point for walks and exploring the surrounding Ardennes region. It is conveniently located approximately ten minutes from Durbuy center, providing easy access to the town's attractions. The hotel is well-connected and easily accessible by car, with ample parking available on-site for guests. The peaceful countryside environment is a significant draw for those seeking a relaxing getaway.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests appreciate that a significant portion of the team is multilingual, with many speaking Dutch and some English, which greatly enhances the guest experience. The check-in process is often described as smooth and efficient. Guests have highlighted instances of exceptional service, such as staff accommodating late dinner requests or providing breakfast even after the buffet had been cleared. While the vast majority of feedback is positive, a few isolated comments mentioned perceived unfriendliness from specific individuals, though this was generally overshadowed by overall positive interactions.

Additional Information
Many guests are repeat visitors, returning to the hotel year after year, which speaks volumes about their satisfaction. The hotel is considered family-friendly, offering amenities like a playground that cater to children. It also has a pet-friendly policy, allowing dogs on the outdoor terrace. The hotel is frequently commended for its excellent value for money, with guests feeling that the quality of the experience, particularly the dining, far exceeds the cost. The availability of electric car charging stations is a modern convenience appreciated by relevant guests.