La Quinta Inn by Wyndham Austin North

The hotel's most notable feature, consistently highlighted by guests, is its dedicated staff, who often go above and beyond to assist visitors, providing a welcoming presence amidst other challenges. Despite the property showing signs of age, many guests found the beds comfortable and the rooms spacious, offering a basic level of comfort for their stay. The hotel appears to cater primarily to budget-conscious travelers and business travelers seeking an affordable option with essential amenities, though some families also find the room sizes accommodating. However, recurring themes of a generally dated appearance and pervasive cleanliness concerns suggest that guests should manage their expectations regarding the hotel's overall condition. To enhance your experience, it is advisable to confirm room readiness and specific amenity functionality upon arrival, and be prepared for an older property that prioritizes affordability.

Facilities & Amenities
Feedback on the hotel's facilities is largely mixed, with many guests noting the pervasive need for significant updates and maintenance. The elevators are a frequent point of concern, often described as old, slow, and sometimes out of service, with some guests experiencing frustrating delays or feeling unsafe due to their condition and overdue inspections. The fitness center is widely reported to be in poor condition, with equipment needing repair, such as cracked treadmills, and a lack of proper sanitization supplies, making it difficult for guests to maintain their routines. Similarly, the pool and hot tub areas often receive negative comments regarding cleanliness and functionality, with some guests finding them dirty, cold, or completely out of order, leading to disappointment. While Wi-Fi connectivity is generally available, some guests experienced intermittent service, hindering their ability to stay connected. Other amenities like ice machines and laundry facilities are occasionally noted as being out of order, further impacting guest convenience.

Cleanliness & Room Comfort
While many guests praise the comfortable beds and clean linens, the overall cleanliness and room condition are significant areas of concern. Numerous reviews mention pervasive issues such as stained carpets, worn and damaged furniture, peeling paint, and visible water damage on walls and ceilings. Guests frequently report unpleasant odors, including musty, urine-like, or animal smells, necessitating personal air fresheners. The bathroom areas are often described as needing deep cleaning, with stained shower floors and insufficient amenities like soap and towels. Lighting in rooms is sometimes deemed inadequate, contributing to a dim atmosphere. A notable and recurring issue is the presence of pests, including roaches and mice, which significantly detracts from guest comfort and peace of mind. Some guests also experienced noise levels from adjacent rooms or the street.

Dining & Food Quality
The complimentary breakfast receives varied but often critical feedback from guests. While some appreciate the convenience and the option to make their own waffles, many express significant disappointment with the overall food variety and food quality, noting a lack of fresh options. Common complaints include limited selections, items running out quickly, and food being served cold, such as eggs and sausage, which impacts the enjoyment of the meal. The coffee is sometimes described as cold or subpar, and the juice machines are frequently reported as being out of order or dispensing only water, further limiting beverage choices. Guests also note issues with the cleanliness of the breakfast area and the attentiveness of staff during peak hours, leading to a less than ideal dining experience that often prompts guests to seek meals elsewhere.

Location & Accessibility
The hotel's location is a point of mixed opinion, primarily due to its proximity to major highway access, which offers convenient travel for some guests, particularly those attending events or working nearby. It is often described as being close to the university campus and accessible to downtown areas via ride-sharing services, making it practical for specific itineraries. However, this central placement also contributes to significant noise levels from constant traffic, impacting sleep for some. The surrounding area is frequently mentioned as unsettling, with reports of homeless individuals and a general sense of unease, especially at night, which can deter guests from exploring on foot. Parking is available, though some guests found the lot to be poorly lit or experienced unexpected fees, adding to their concerns about safety and value.

Staff & Service
The staff at the hotel consistently receives high praise, standing out as a significant positive for many guests. Reviewers frequently commend their friendliness, helpfulness, and professionalism, noting their efforts to assist with various requests and resolve issues. The check-in process is often described as smooth and efficient, though some guests encountered delays or issues with room keys. However, feedback on housekeeping is mixed, with some guests reporting rooms not being serviced or essential items like towels and toiletries not being replenished. Instances of staff being perceived as rude or uncommunicative are also mentioned, particularly regarding deposit issues or when guests attempt to contact management for unresolved concerns.

Additional Information
Several guests express significant frustration regarding the hotel's deposit policy, reporting unexpected charges upon arrival and considerable difficulties in receiving timely refunds, with some instances of being charged twice for the same stay. The refund process is frequently described as slow and requiring persistent follow-up, causing financial inconvenience and stress for guests. While the hotel has a pet policy, some guests found the associated fees high and noted a lack of suitable outdoor areas for pets, making it challenging for pet owners. Concerns about security measures are also raised, with reports of vehicle break-ins in the parking lot, leading to a sense of unease for some visitors regarding their property. Guests also mention issues with room keys frequently deactivating, requiring repeated trips to the front desk and causing unnecessary delays.