La Quinta Inn by Wyndham Colorado Springs Garden of the Gods

This hotel is often chosen for its convenient location near Garden of the Gods, making it a practical option for vacationers and those seeking a quick overnight stop. While some guests appreciate its affordability, the overall experience is frequently marred by significant issues. The property is generally perceived as run-down, with cleanliness and maintenance being major recurring concerns. Despite these challenges, a segment of guests finds the basic accommodations sufficient for their needs, particularly budget-conscious travelers and pet owners due to its accommodating policy. To ensure a more satisfactory stay, it is highly recommended that guests thoroughly inspect their assigned room upon arrival and clarify any potential charges or deposit policies upfront.

Facilities & Amenities
The hotel's facilities and amenities receive mixed, often critical, feedback from guests. A significant number of reviews highlight that the swimming pool is frequently closed or in disrepair, often appearing green or scummy, which is a major disappointment for those who booked specifically for this feature. Similarly, the ice machines are consistently reported as broken or unavailable, requiring guests to seek ice elsewhere. The elevators are also a frequent point of contention, often being out of order, dirty, or emitting unpleasant odors, forcing guests to use stairs. In-room amenities such as coffee makers, televisions, refrigerators, and microwaves are often found to be non-functional, broken, or missing essential components. While parking is generally described as readily accessible and convenient, some guests express concerns about the presence of unsettling individuals in the parking areas, impacting their sense of security. Additionally, advertised laundry facilities are often found to be inaccessible or non-existent, adding to guest frustration.

Cleanliness & Room Comfort
Guest feedback regarding cleanliness and room comfort is predominantly negative, with many describing the accommodations as filthy and unkempt. Common complaints include sticky floors, visible stains on bedding and furniture, and the presence of hair or debris in various areas. Some guests have even reported encountering bedbugs, roaches, or ants, leading to immediate departures. The overall room condition is frequently criticized as run-down, featuring peeling paint, damaged furniture, broken doors, and visible water damage or mold, particularly in the bathroom. While some guests find the beds comfortable, others report issues with hard mattresses or thin, inadequate blankets. Noise levels are a significant and pervasive concern, with many reviews mentioning thin walls that allow sounds from loud neighbors, screaming, partying, and even street or train noise to permeate the rooms, severely disrupting sleep. Issues with hot water availability, low water pressure, and clogged toilets are also frequently noted in the bathrooms.

Dining & Food Quality
Feedback on dining and food quality primarily centers around the complimentary breakfast, which receives largely negative reviews. Most guests describe the breakfast as very limited and minimal, often consisting only of basic items such as waffles, cereal, bread, and packaged muffins. Many express disappointment that there are few, if any, hot food options beyond the self-serve waffle maker. Guests frequently report issues with food replenishment, noting that items often run out quickly and are not restocked, especially later in the morning. The coffee is sometimes criticized for its quality or availability, and some guests mention a lack of gluten-free options. The overall impression is that the breakfast is unappetizing and does not meet expectations, leading many to seek alternative dining options outside the hotel. The breakfast area itself is occasionally described as unappealing or having unpleasant odors, further detracting from the experience.

Location & Accessibility
The hotel's location is generally considered a positive aspect by guests, particularly its proximity to Garden of the Gods and its convenient access to the freeway. This makes it a suitable base for exploring local attractions and for travelers on longer journeys. The surrounding area offers easy access to various stores and restaurants, providing additional convenience for guests. However, the neighborhood itself is a significant concern for many, frequently described as unsettling or having a noticeable presence of individuals perceived as sketchy or homeless. This often leads to guests feeling unsafe, particularly in the parking lot, where some report issues with car break-ins or unsettling loitering. While parking is readily available and accessible directly outside rooms for many, the safety concerns in the immediate vicinity detract from this convenience, prompting some guests to park closer to the main lobby or seek alternative accommodations.

Staff & Service
Feedback on staff and service is notably mixed, though many reviews highlight significant areas of concern. While some guests praise the front desk staff for being friendly, helpful, and efficient during check-in, a substantial number report negative interactions, describing staff as rude, unhelpful, indifferent, or argumentative, particularly when addressing complaints or issues. Housekeeping is a major point of dissatisfaction, with guests frequently reporting that rooms are not cleaned daily, towels are not replaced, and basic supplies are not replenished unless specifically requested, often with difficulty. The process for obtaining refunds or resolving issues related to security deposits is a recurring source of frustration, with many guests claiming deposits were unfairly withheld or unexpected charges appeared. Overall, while individual staff members may provide positive experiences, the consistency and quality of service, especially concerning problem resolution and room maintenance, are frequently criticized.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. The hotel's security deposit policy is a frequent source of contention, with numerous guests reporting difficulties in receiving their deposits back or being charged unexpected fees, often without clear explanation. While the hotel maintains a pet-friendly policy, some guests note challenges in finding suitable outdoor areas for pets. Many reviews express significant disappointment with the hotel's overall condition, stating that it does not meet the expected brand standards for its chain, suggesting a need for comprehensive renovations and better upkeep. Guests frequently mention a general sense of safety concerns due to the presence of unsettling individuals on the property, leading to unease. The property is often described as an older building with external room access, which contributes to some of these concerns and the overall perception of its condition.