La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

This hotel is primarily recognized for its convenient proximity to the airport, making it a practical choice for transit passengers and travelers with early flights or late arrivals. Its pet-friendly policy is a notable feature, accommodating guests traveling with pets. While some visitors find the accommodations adequate for a brief stopover, many highlight that the property is significantly outdated and in need of extensive renovations. The overall condition of the hotel often falls short of expectations, with numerous reports of general disrepair. To ensure a smoother experience, it is advisable to confirm the availability and cost of the airport shuttle service in advance, and to manage expectations regarding the hotel's overall aesthetic and maintenance.

Facilities & Amenities
The hotel offers a pool, which some guests found clean and pleasant, though others reported it to be cold or in disrepair. Free Wi-Fi is available, but its reliability and connectivity are frequently inconsistent. The presence of in-room refrigerators and microwaves is highly variable, leading to disappointment for many who expected these standard amenities. The elevator is a recurring concern, often described as dirty, shabby, or out of service, causing significant inconvenience. While ice machines are provided, they are often reported as broken, requiring guests to seek out working ones in the lobby. The air conditioning units generally function well, but some are noted for being noisy. Vending machines are on-site but are frequently out of order or poorly stocked. The laundry facilities are quarter-operated, and guests noted that change is not provided by the front desk. The courtyard and exterior areas are often criticized for being unclean and in need of better upkeep.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some rooms are described as very clean and comfortable, a significant number of reviews highlight issues such as dirty carpets with visible stains, and a pervasive musty or unpleasant odor. Bathroom conditions are a frequent source of complaint, with reports of dirty bathtubs, clogged sinks, mold around fixtures, and slippery floors. Most guests find the beds to be comfortable, with some praising the pillows, though others noted mattresses were lumpy or old. Many rooms are considered outdated and in need of renovation, exhibiting issues like chipped walls, broken furniture, non-functional lights, and damaged fixtures. Noise levels can be problematic, with disturbances reported from adjacent rooms, hallways, and outside. Some rooms lack basic amenities like trash cans or sufficient towels, and housekeeping consistency is a common concern.

Dining & Food Quality
The hotel provides a complimentary breakfast, which is generally appreciated for its convenience, especially for guests with early travel plans. The breakfast variety is typically basic, featuring items such as waffles, bagels, cereal, eggs, and sausage patties. While the coffee is often deemed acceptable, some guests noted the absence of half-and-half or issues with it being cold. A significant and recurring issue is the replenishment of breakfast items; many guests reported that food, plates, or utensils ran out quickly after opening and were not promptly restocked. Overall, the food quality is considered adequate for a quick, complimentary meal. The hotel does not offer a bar or a full dining room for lunch or dinner, meaning guests must seek off-site options for other meals.

Location & Accessibility
The hotel's most significant advantage is its proximity to the airport, offering quick access for transit passengers and those with early or late flights. It is generally easy to find and provides convenient access to rental car drop-off points. However, the immediate surrounding area is often described as industrial or sketchy, with limited dining options or attractions within walking distance. Some guests expressed concerns about the presence of individuals loitering in the parking lot or nearby areas. Despite its close proximity to the airport, noise from flights is generally manageable, and the hotel is often reported to be quiet inside. Parking is available, and some guests found the option to leave their vehicles for extended periods to be a cost-effective alternative to airport parking. The location is best suited for short stays focused on airport access.

Staff & Service
The staff receives mixed feedback from guests. Many commend their friendliness, helpfulness, and attentiveness, particularly during check-in and when accommodating requests. However, a notable number of guests reported experiences with unprofessional staff at the front desk, especially when addressing issues or during busy periods. There are multiple complaints about staff being unresponsive to problems such as non-working amenities, cleanliness concerns, or noise disturbances. Instances of overbooking or being assigned rooms that were already occupied or not properly cleaned led to frustrating delays and multiple room changes for some. The airport shuttle service is a major point of contention, with reports of inconsistent availability, unreliable scheduling, long wait times, and unexpected fees despite being advertised as complimentary. Housekeeping service is often criticized for being inconsistent or non-existent during multi-night stays.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for travelers with pets, although some guests noted challenges in finding suitable outdoor relief areas nearby. It operates as a cashless institution, which can be inconvenient for guests needing change for laundry machines. Several guests reported issues with overcharging or incorrect billing, including multiple charges for the same room or unexpected fees that were difficult to resolve. The hotel's online photos are frequently described as deceiving, as they do not accurately reflect the current, often rundown, condition of the property. Some reviews mention the presence of long-term guests, which, for some, contributed to a less desirable atmosphere. Guests should be aware that the hotel's location in an industrial area means limited nearby amenities, often necessitating reliance on ride-sharing services for dining or other needs.