Conveniently situated right off the I-17, La Quinta Inn Phoenix Thomas Road offers basic chain hotel accommodation with some decent leisure amenities thrown into the mix. The rooms are well equipped, with high-tech features like “Smart” TV’s with plug and play functionality and ultra-fast Wi-Fi. They also include practical amenities like coffee maker, work desk, telephone, hairdryer, clothes iron and alarm clock. There’s a delightful outdoor pool and hot tub for guests who would like a refreshing dip or a soothing soak. Guests with pets will be happy to know that the La Quinta Group has some of the most pet-friendly policies in the industry, so feel free to bring along your four legged friends. While a simple continental style breakfast is served daily, guests will not go hungry at the other two mealtimes. There are a few good chain restaurants nearby, including a Denny’s right outside. Downtown Phoenix is about four miles from the hotel.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
While guests mentioned that there were a few restaurants in the area that they could choose from, the Denny’s right out front was often singled out. Guests liked that they could just stroll there and have a great meal where they knew what to expect.
One loses track of how many times guests mention that the bed was one of the most comfortable they had ever slept in. Selecting a mattress with very broad appeal is a notoriously difficult task, but it appears that the hotel has succeeded in doing this.
It was hard to find a bad word written about the staff. In general, guests found them to be both friendly and helpful.
While guests did find it convenient to be so close to the highway, those facing that direction mentioned that the sound of cars passing by could clearly be heard in the rooms. Also, there were said to be train tacks nearby with additional noise from passing trains disturbing guests as well.
Thou not mentioned often, it was reported that the rooms lack enough free electrical outlets. Considering the number of rechargeable devices people carry with them now, guests would have preferred one or two more outlets.
While this is, unfortunately, all too common at hotels, a couple of guests mentioned that they were not given the rooms that they had booked. Despite receiving a booking confirmation, they were told on arrival that no more rooms of that type were available. Sometimes third party booking sites were fingered as the cause, but guests didn’t buy this. They felt that the hotel had given a booked room to another guests for operational reasons.
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