La Quinta Inn & Suites by Wyndham Cincinnati NE - Mason

This hotel is a popular choice for its pet-friendly policy and convenient location, making it an ideal stop for pet owners and road trippers. Its indoor pool and hot tub are frequently highlighted amenities, though their condition can vary. The complimentary breakfast is consistently praised, offering a good start to the day. The hotel's proximity to major attractions like Kings Island and various dining options makes it particularly appealing for families and budget-conscious travelers. To ensure a comfortable stay, guests are advised to confirm the operational status of the pool and hot tub prior to arrival, and consider requesting a room away from the highway to minimize potential noise.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are often a draw for guests, though feedback on their cleanliness and functionality is mixed, with some noting cloudy water or lukewarm temperatures. The fitness center is available for guest use, though some reviews indicate it could benefit from better maintenance. The elevator is frequently described as slow, small, and in need of updates. While Wi-Fi is available, some guests have reported issues with its speed or reliability. Other amenities like ice machines are sometimes out of order, and the availability of vending machines is limited and can be expensive. The lobby and common areas receive mixed reviews regarding their cleanliness and overall condition.

Cleanliness & Room Comfort
Cleanliness is a significant concern for many guests, with numerous reports of dirty rooms, stained sheets and blankets, uncleaned bathrooms, and sticky floors. Guests frequently find hair in tubs and on surfaces, and some have encountered mold or slime. Room condition is often described as run-down, with outdated furniture, non-working TVs, broken refrigerators, lights, or AC units. Bed comfort receives mixed reviews; some find the mattresses firm and comfortable, while others describe them as hard or uncomfortable, with some even reporting bed bugs or fleas. Noise levels are a common complaint, stemming from the adjacent highway, other guests, and ongoing construction, indicating poor sound insulation.

Dining & Food Quality
The complimentary breakfast is generally well-received, with many guests praising its hot breakfast options, good selection, and variety, including eggs, sausage, waffles, bagels, and cereal. The coffee is often highlighted as being very good. Some guests, however, note a lack of variety for extended stays and occasional issues with food being cold or items not being restocked promptly. The availability of bottled water and fruit in the lobby is a thoughtful touch appreciated by many. There are no specific mentions of on-site restaurants or room service beyond the breakfast offerings.

Location & Accessibility
The hotel's central location is a major advantage, offering excellent proximity to popular attractions like Kings Island, as well as numerous restaurants and stores. Its easy access to major freeways makes it a convenient stop for travelers. While parking is available on-site, some guests have noted issues with the condition of the driveway. A significant drawback for some is the noise from the adjacent highway, which can be disruptive, particularly for rooms facing that direction. Despite this, the convenience of the location for dining and entertainment options is consistently praised.

Staff & Service
Feedback on the staff and service is varied. Many guests commend the friendly staff, describing them as helpful, attentive, and professional. However, a notable number of reviews highlight issues with rude staff, unresponsiveness, and a perceived lack of concern for guest issues. Some guests experienced slow check-in processes or issues with room assignments, including being given already occupied rooms. Housekeeping is a frequent point of contention, with many reports of rooms not being cleaned daily, towels not being replaced, and trash not being emptied, often despite explicit requests. The hotel's pet-friendly service is consistently appreciated by guests traveling with animals.

Additional Information
The hotel is notably pet-friendly, which is a significant draw for many guests traveling with their animals. It appears to be undergoing a renovation phase, which, while potentially causing some noise or disruption, suggests ongoing efforts to improve the property. However, guests frequently report issues with security deposits not being returned, double charging, or other billing errors, leading to frustration. Strong smells of smoke, including both cigarettes and marijuana, are often reported in the hallways and sometimes in rooms. Some guests have noted the absence of "Do Not Disturb" signs in rooms, and a lack of in-room phones or channel guides for the television.