La Quinta Inn & Suites by Wyndham Denver Southwest Lakewood

This hotel is often chosen for its pet-friendly policy and perceived good value, making it a suitable option for budget-conscious travelers and pet owners seeking an affordable stay. Its convenient location near major highways also appeals to concert-goers heading to venues like Red Rocks, as well as those needing easy access to the surrounding area. While many guests appreciate the generally friendly staff and find the beds comfortable, feedback on overall cleanliness is mixed, with some areas noted for needing significant improvement, particularly carpets and bathrooms. For families and solo travelers looking for a functional and economical base, the hotel offers a practical choice. To enhance your stay, it is advisable to bring your own toiletries and be prepared for a basic breakfast selection, as these are recurring themes in guest feedback.

Facilities & Amenities
The hotel offers several facilities and amenities for guest convenience, though their condition and availability receive mixed reviews. An outdoor pool is available, but some guests report it being closed, dirty, or having cold water. The fitness center is present, but equipment is often noted as broken or limited. While free Wi-Fi is generally reliable, in-room amenities like mini-fridges and microwaves are appreciated. However, guests frequently encounter issues with non-working ice machines and experience problems with the elevators, which are sometimes out of service, dirty, or have graffiti. A significant point of feedback is the hotel's housekeeping policy, which limits room cleaning to request-only and often with restricted frequency, leading to a lack of fresh towels and basic in-room supplies like soap, shampoo, and cups unless specifically requested from the front desk.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, often highlighting areas needing attention. While some guests describe their rooms as clean and tidy, many report issues such as dirty carpets with sticky spots or visible stains, and smells ranging from smoke and pet urine to mustiness. The bathrooms frequently receive criticism for being unclean, having rust, smudges, or lacking basic supplies like hand soap. Most guests find the beds comfortable, though some mention old mattresses that are lumpy or have visible springs. Noise is a significant concern, with complaints about thin walls allowing hallway noise, barking dogs, and street noise to disturb sleep. Issues with hot water availability and inconsistent air conditioning functionality are also noted, impacting overall comfort. Basic in-room amenities like coffee makers are sometimes present, but their functionality or availability of supplies can be inconsistent.

Dining & Food Quality
The hotel's complimentary breakfast receives predominantly negative feedback regarding its variety and quality. Most guests describe the offerings as sparse and limited, primarily consisting of cold items such as cereals, yogurt, bagels, and make-your-own waffles. There is a consistent lack of hot food options like eggs, bacon, or sausage, which many guests expect. Furthermore, the breakfast area often suffers from poor stocking, with common complaints about empty dispensers for coffee, juice, waffle batter, and a general shortage of cups and other supplies. Some guests also note issues with the cleanliness of dining tables and the availability of staff to replenish items. While a few guests find the basic selection adequate for a quick start to the day, the overall sentiment is that the breakfast is below standard and does not meet expectations, often prompting guests to seek dining options at nearby restaurants.

Location & Accessibility
The hotel's location is generally considered a strong positive, offering convenient access to major highways and placing guests within a reasonable driving distance of attractions like Red Rocks Amphitheater. Many guests appreciate its proximity to various restaurants, grocery stores, and gas stations, making daily errands easy. However, feedback on accessibility and security is mixed. While parking is available, some guests report issues with limited spaces due to resurfacing or the lot being far from entrances. A significant concern raised by multiple guests is the hotel's security, particularly regarding the back door entrances, which are frequently reported as unlocked or broken, raising safety worries. Despite these concerns, the overall convenience of the location for exploring the area is a recurring positive point for many visitors.

Staff & Service
The staff at the hotel generally receives positive remarks for being friendly and helpful, with many guests highlighting their willingness to assist with requests and provide information. Some guests praise the quick check-in process and the staff's accommodating nature, especially when it comes to early arrivals or room changes. However, there is also significant mixed feedback regarding attentive service and responsiveness to issues. Some guests report long waits at the front desk due to understaffing, and a lack of follow-up on complaints such as non-working amenities or cleanliness issues. The check-out process can also be problematic, with reports of staff being unavailable or unhelpful. While individual staff members are often commended for their positive attitude, the overall customer service experience can be inconsistent, particularly when problems arise that require immediate resolution or management intervention.

Additional Information
Guests should be aware of several important details that impact their stay. While the pet-friendly policy is a draw for many, it comes with associated pet fees and some guests note a prevalence of pet-related odors or stains. A security deposit is also typically required, with some guests expressing frustration over the time it takes for refunds to process. The hotel operates with a no daily housekeeping policy, meaning room cleaning and towel changes are by request only and often limited in frequency, which can be inconvenient for longer stays. Noise disturbances from other guests in hallways or adjacent rooms are a frequent complaint, indicating thin walls. The hotel age is evident in its dated decor and the need for significant renovations, which impacts the overall guest experience. Additionally, the on-site mini-store is often reported as unstocked, limiting access to snacks and beverages.