La Quinta Inn & Suites by Wyndham Harrisburg Airport Hershey

The hotel is often chosen for its pet-friendly policy and convenient location, making it a practical option for travelers with pets and those visiting local attractions. Guests frequently commend the hotel's general cleanliness and the staff friendliness, often noting it as a good value for money. However, a significant and recurring concern among many guests is the lack of consistent hot water in rooms, which can greatly impact the stay. The dated condition of the property is also a common observation. The hotel is particularly suitable for budget-conscious travelers and families attending events at Hershey Park or needing easy access to the airport. To ensure a more comfortable experience, guests might consider inquiring about the hot water situation upon arrival and bringing any specific amenities they might need, as some in-room items can be inconsistent.

Facilities & Amenities
The hotel offers a range of amenities, though some are noted for their condition or limitations. The elevator is frequently described as slow, old, and sometimes unreliable, leading to long waits or guests opting for stairs. While Wi-Fi is available and generally performs well, some guests experienced automatic reconnections to slower network bands. The fitness center is present but small, equipped with only a few items like treadmills and dumbbells, and some found its water fountain to be out of order. Ice machines are a common point of frustration, often reported as broken or out of service on various floors. In-room amenities typically include a microwave, refrigerator, and TV with streaming capabilities, which are appreciated. Parking is ample, free, and well-lit, adding convenience for guests with vehicles. Additionally, the hotel provides on-site laundry facilities, which can be useful for longer stays.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many praise the rooms and common areas for being very clean, others report issues such as dirty bathrooms, stained linens, and visible dust or hair. The overall room condition is frequently described as dated, with some rooms showing signs of wear and tear, including patched walls, damaged doors, and even water damage on ceilings. Despite these issues, many guests find the beds comfortable, contributing to a restful night's sleep. The provision of Dove products in the bathrooms is a thoughtful touch appreciated by several guests, though some note a lack of hand soap at the sink. Noise levels vary, with some guests enjoying a quiet stay while others are disturbed by sounds from adjacent rooms, hallways, or the air conditioning units. A pervasive and significant issue is the inconsistent or complete absence of hot water in the shower and toilet areas, leading to cold showers and slow-flushing toilets.

Dining & Food Quality
The complimentary breakfast is a key feature, offering a variety of options that typically include hot items like waffles, sausage, eggs, and potatoes, alongside cold selections such as cereals, muffins, and bagels. Many guests find the breakfast to be good, fresh, and satisfying, with items generally replenished as needed. However, there are notable inconsistencies in food quality, with some guests describing the hash browns as undercooked or mushy, and the eggs as unappetizing. The coffee also receives mixed reviews. A significant number of guests report negative interactions with the staff managing the breakfast area, citing rudeness, unhelpfulness, and strict enforcement of policies, such as not allowing food to be taken out of the dining area. Some also noted that breakfast items ran out before the stated end time.

Location & Accessibility
The hotel's central location is a major advantage, offering convenient access to various attractions and amenities. It is situated near major highways, providing easy transit to destinations like Hershey Park and the airport. Guests appreciate its proximity to numerous restaurants and shopping centers, making dining and errands convenient. The availability of ample, free parking is consistently highlighted as a positive aspect. While the immediate surroundings are generally considered safe, some guests note that pedestrian access can be limited due to a lack of sidewalks. The hotel's position makes it a practical choice for those attending events at the Farm Show Complex or needing quick access to the Capital area.

Staff & Service
The friendly staff and their helpful demeanor are frequently praised by guests, particularly at the front desk. Many reviews highlight the quick check-in and check-out processes, contributing to a smooth arrival and departure. Guests often commend the attentive service provided by various team members, including the cleaning staff, who are noted for their politeness. However, there is a significant and recurring theme of negative experiences with specific staff members, particularly those managing the breakfast area. These individuals are often described as rude, unaccommodating, and even confrontational, which can detract from the overall guest experience. Housekeeping service is also a point of mixed feedback; while some rooms are well-maintained, many guests report that their rooms were not serviced daily, requiring them to request fresh towels and supplies from the front desk.

Additional Information
The hotel maintains a pet policy that allows dogs, though the specific fee can sometimes be a point of confusion for guests. A security deposit of $100 is typically required at check-in, which is refunded after departure, a policy that some guests found unexpected as it was not always clearly communicated during booking. Issues with room keys frequently deactivating are reported, causing inconvenience. The property has also been noted for unpleasant odors in common areas and some rooms, including smells of smoke, dampness, or strong spices. More concerning are multiple reports of pest issues, including roaches and bed bugs, which significantly impact guest comfort and satisfaction.