La Quinta Inn & Suites by Wyndham Miami Airport East

The hotel's primary appeal lies in its convenient proximity to the airport and the provision of a complimentary shuttle service, making it a practical choice for layover travelers and cruise passengers seeking a quick overnight stay. While some guests appreciate the free parking and the staff's efforts, the property is frequently described as aged and in significant need of renovation. Many visitors highlight issues with cleanliness and the overall condition of the rooms, often noting noise disturbances from nearby air traffic and train lines. This hotel is best suited for budget-conscious travelers who prioritize location and basic amenities over modern comforts and pristine conditions. To enhance your stay, it is advisable to bring your own toiletries and manage expectations regarding the breakfast offerings, as these are common areas of guest feedback.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, often highlighting areas in need of significant updates. While some appreciate the free parking and the presence of a laundry room with card payment options, many report issues with the key card system, requiring frequent trips to the front desk for re-activation. The elevators are frequently described as old, noisy, and occasionally problematic, with some guests noting a lack of cleanliness. Wi-Fi connectivity is inconsistent, with some finding it slow or non-functional. The pool area receives varied comments, with some finding it clean and relaxing, while others note broken chairs, lack of towels, or general uncleanliness. Some rooms are noted to lack essential amenities like an in-room refrigerator, microwave, or phone, which can be inconvenient for guests.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort are frequent points of concern for guests, with many reviews indicating a significant need for renovation. Rooms are often described as old, dated, and in poor condition, with reports of dirty floors, stained sheets, and unclean bathrooms exhibiting mold, peeling paint, or cracked fixtures. Some guests have encountered roaches or other insects, and a pervasive damp or musty smell is commonly mentioned. Beds and pillows are a major source of discomfort, often described as lumpy, too soft, too hard, or with visible springs, leading to poor sleep quality. Noise levels are consistently high due to the hotel's proximity to the airport and train lines, as well as noisy air conditioning units and hallway disturbances, making a restful stay challenging for many.

Dining & Food Quality
The complimentary breakfast at the hotel receives consistent feedback, often described as basic and limited in variety. Most guests note that the menu remains the same daily, primarily consisting of carbohydrate-heavy options like waffles, bread, and pastries, with a notable absence of meat or other protein choices. The quality of the food is generally considered low, with some finding the juice artificial and the coffee subpar. The breakfast area itself is frequently criticized for being too small and overcrowded, leading to long lines and a lack of available seating. Many guests report that food items and coffee often run out quickly and are not promptly restocked, especially during peak hours. There are no on-site restaurants for other meals, and dining options within walking distance are scarce.

Location & Accessibility
The hotel's location is its most frequently cited advantage, being very close to the airport and offering a free airport shuttle service. This makes it highly convenient for travelers with early flights or late arrivals. However, the shuttle service itself often receives mixed reviews, with reports of long wait times, unreliability, and limited operating hours, sometimes forcing guests to use alternative transportation like ride-shares. The hotel is also situated near active train lines, contributing to significant noise pollution alongside the constant sound of planes flying overhead. Guests note that the property can be difficult to find due to a lack of clear signage, and there are very few restaurants or stores within easy walking distance, limiting dining and shopping options for those without a vehicle.

Staff & Service
Feedback on the hotel's staff and service is varied, with some guests praising the friendliness and helpfulness of individual team members, particularly at the front desk. However, many reviews highlight significant issues, including slow check-in processes often attributed to understaffing, with only one person managing a busy desk. Instances of unprofessional or rude behavior from certain staff members are reported, especially when guests raise concerns about room issues or amenities. The housekeeping service is a common point of contention, with complaints about rooms not being cleaned adequately, towels not being replaced, or essential toiletries being missing. Communication can also be a challenge, with some guests noting difficulties due to language barriers or staff being unresponsive to phone calls.

Additional Information
Several miscellaneous but important details emerge from guest reviews. The hotel charges a fee for receiving packages, which some guests find unexpected. While the property generally has a no-smoking policy, many visitors report a persistent smell of smoke or other unpleasant odors in hallways and rooms. There are mentions of the hotel being pet-friendly, though specific details are limited. One notable incident involved a fire on an upper floor during a guest's stay, leading to temporary evacuation and highlighting concerns about the building's age. Some guests who are rewards program members express disappointment with the lack of benefits or difficulties in redeeming points, suggesting a disconnect between corporate promises and on-site execution.